IT​/Tech, IT Business Analyst, Data Analyst

Application Solutions Analyst

The Application Solutions Analyst supports, maintains, and enhances enterprise software applications and related software for the Registrar's Office, Student Services, Academic Programs, and Financial and Administrative Services across campus. Working under the supervision of the Director of Enterprise Application and Data Services, the Analyst manages application implementation, upgrades, troubleshooting, integrations, and customization for systems such as Ellucian Colleague, Recruit CRM, and Canvas.

The role collaborates with departments to analyze business processes, automate workflows, and deliver technology solutions that improve efficiency. This role also provides cross-functional support for regulatory and compliance reporting, operational reporting, and institutional data analysis.

Values and promotes the mission and vision of the college.

• Performs administration of the enterprise resource planning (ERP) system and other applications. Required duties include system configuration, installation of software upgrades, data refresh clones of supported environments, debugging/testing all implementations/upgrades, provisioning/maintaining end-user accounts, and security roles.
• Responsible for researching and resolving the day-to-day operating issues affecting processing services.
• Supports user account management process, which includes working with Active Directory.
• Develop expertise in business processes and ERP content areas utilized by campus functional areas and provide users with liaison and technical support for related applications.
• Partner with departments to understand business workflows and translate them into system configurations and requirements.
• Analyze, document, and optimize functional and technical processes tied to ERP and enterprise applications.
• Develop, manage and support integrations between ERP systems and third-party applications (e.g., room scheduling, bookstore applications).
• Supports the Learning Management System (LMS) and the integration with the intelligent Learning Platform (ILP) of the ERP System
• Assists with administration of the reporting platform, including user account provisioning/removal, report folder structure, report/data security.
• Coordinates and leads projects integrating internal and external software applications with the College's enterprise system.
• Documents workflow using organization and data flow charts and other related materials and produces application design specifications and documentation on inputs, outputs, and data structures.
• Identifies and documents business processes and workflow that contribute to enhanced information flow by interviewing users, generating process documentation, and proposing process/automation solutions.
• Disseminate best practices, create technical documentation, and provide training to staff members on current and new applications.
• Perform required analysis to ensure data extracted from the enterprise data repositories is accurate and meets the business needs.
• Create and maintain functional documentation, including process maps, system guides, and training materials.
• Support data governance and contribute to reporting initiatives by facilitating accurate and accessible data flow across systems.
• Serves on College committees and/or external committees as directed by supervisor and/or Chief Information Officer.

• As needed assist with mandatory external reporting (IPEDS, state agencies, and accrediting bodies).
• Support data governance and contribute to reporting initiatives by facilitating accurate and accessible data flow across systems.
• Responds to requests for information by preparing ad hoc reports, recurring reports, dashboards, and query analyses in various formats.
• Interprets data to identify trends, patterns, and anomalies that inform strategy, operations, and organizational planning.
• Designs, implements, and maintains robust data solutions that ensure accuracy, accessibility, and usability across the institution.
• Work with department leadership and end-users to gather requirements, design and develop reports using enterprise reporting tools.
• Works extensively with systems such as Colleague ERP, Ellucian Recruit, Ellucian Ethos, integrating data from multiple sources to provide actionable insights through reports and dashboards.

• Collaborate with faculty, deans, department leaders, IT, and student success teams.
• Collaborate with departments to move operational and strategic initiatives of Cecil College forward, including opportunities that support validation, auditing, and improvements in strategic reporting and data management practices.
• Work with department leadership and end-users to gather requirements, design and develop reports using enterprise reporting tools.
• Interact effectively with all levels of IT specialists, users, and administrators of the University, as well as outside vendors.
• Provide training and support on dashboards, reports,…