Technical Support Specialist – Building Automation

Experience: Mid Level

Salary: $90,000 - $110,000 per hour

Job Details

A leading distributor in the building automation industry is seeking a Technical Support Specialist to join their team in the Baltimore market. This position will provide hands‑on expertise and guidance to our contractor partners. This role is ideal for someone with a strong background in BAS systems who enjoys problem‑solving, sharing knowledge, and supporting others in the field.

As a Technical Support Specialist, you’ll serve as the go‑to resource for our Building Automation contractors, providing advanced technical support, troubleshooting assistance, and product guidance. You’ll leverage your Niagara certifications and BAS experience to ensure our partners can deliver high‑performing systems to their end clients. This position is based in Baltimore and offers the chance to work closely with contractors, engineers, and internal teams to strengthen customer relationships and drive successful outcomes.

• Provide technical support and troubleshooting for BAS contractors on Niagara and related building automation platforms.
• Assist contractors with product selection, configuration, and integration.
• Deliver training, demonstrations, and best practices to contractors and end-users.
• Collaborate with internal sales and engineering teams to ensure accurate solutions and project support.
• Stay current on industry trends, software updates, and new product offerings to support evolving customer needs.
• Maintain documentation of customer issues and solutions to build a strong technical knowledge base.

• Niagara Certification(s) required
• Hands‑on experience with BAS systems (DDC controls, HVAC integration, networking, and system programming).
• Strong troubleshooting and problem‑solving skills.
• Excellent communication skills with the ability to guide and support contractors.
• Customer‑focused mindset and ability to build strong professional relationships.
• Prior experience in a distributor, manufacturer’s rep, or systems integrator environment is a plus.

• Career Advancement Opportunities
• Stable Client Base/Tenured Staff
• 401K plan
• Company cell phone / laptop
• Health/Dental insurance
• Paid time off + holidays + sick time

A premier supplier of environmental control systems tailored for commercial and industrial HVAC markets.