IT Solution Architect D365 CRM​/Customer Engagement

Location: Hanover

Company Logo Overview Keller is the world leader in geotechnical construction and deep foundations. With a North American presence of over 100 years, we operate as the market leader with over 50 offices throughout the US and Canada. By connecting global resources and local experience, Keller develops innovative, practical, and cost-effective solutions to geotechnical challenges. Our values of integrity, collaboration, and excellence enable us to lead the industry in providing the optimal solution for our clients.

Keller is looking for an experienced IT Solution Architect D365 CRM/Customer Engagement based out of the US. The IT Solution Architect D365 CRM/Customer Engagement is responsible for the end-to-end architecture, design, and governance of Keller’s Microsoft Dynamics 365 CE platform. This role ensures that customer, commercial, sales, marketing, service, and field engagement capabilities are standardized, scalable, secure, integrated, and aligned to Keller’s global business processes.

The CE Solution Architect acts as the key bridge between business stakeholders, IT delivery teams, solution partners, enterprise architecture, and Microsoft platform teams, ensuring that D365 CE solutions support Keller’s commercial operating model while integrating effectively with D365 Finance & Operations, Power Platform, Azure, and other enterprise systems. Responsibilities Solution Architecture & Design Own the end-to-end solution architecture for D365 CE across Sales, Customer Service, Field Service, Marketing/Journeys, and related Power Platform capabilities.

Define and maintain Keller’s global CRM solution blueprint, architecture principles, configuration standards, and design patterns. Lead fit-gap analysis and recommend standard D365 CE capabilities before custom development. Ensure solution design supports Keller’s global operating model, regional requirements, and long-term scalability. Provide architecture oversight for customizations, plugins, workflows, Power Automate flows, Dataverse configuration, security roles, and integrations. Global CRM/CE Governance Establish and enforce CE architecture governance, design review standards, and solution approval processes.

Participate in or lead the CRM Design Authority / Architecture Review Board. Maintain solution consistency across global regions and business units. Govern customization decisions to minimize technical debt and improve maintainability. Ensure CE solutions comply with Keller’s internal IT standards, enterprise architecture principles, security controls, and audit requirements. Delivery Leadership Partner with Keller ERP delivery teams, IT services, and third-party partners to operate, maintain, and support D365 CRM/CE systems.

Review and approval:
Functional design documents Technical design documents Integration designs Security models Data migration approach Test strategy and deployment plans Provide guidance across the full delivery lifecycle, including discovery, design, build, test, deploy, hypercare, and transition to BAU support. Act as final design authority for critical CE solution decisions. Integration & Enterprise Application Alignment Partner with Keller IT D365 CE, Cloud, Security, Data Service to define and govern CE integration architecture with: D365 Finance & Operations Power Platform Microsoft Fabric / Power BI Azure Integration Services Outlook, Teams, SharePoint, and Microsoft 365 Estimating, project, HR, finance, customer, and operational systems where applicable Support data flows for customer, account, contact, lead, opportunity, quote, project, and service-related information.

Ensure integration patterns are secure, resilient, auditable, and aligned with Keller’s iPaaS/API strategy. Partner with ERP architects to ensure consistency between CRM and ERP master data models. Data Model, Dataverse & Master Data Governance Own the CE logical data model and ensure effective use of Microsoft Dataverse. Define standards for accounts, contacts, leads, opportunities, activities, cases, service records, and custom entities.

Support customer and commercial master data governance. Ensure data quality, retention,…