Field Service Technician

Field Service Technician

The successful candidate’s duties and responsibilities include activities related to program Field Service Technician such as:

Will be required to lift and carry 50 pounds or greater, work in confined spaces, and work Monday to Friday onsite with frequent travel, at least 50% to CONUS and OCONUS Government Facilities. Candidates will need to obtain and maintain a US Passport.

Basic Qualifications:

• Provides expert and second tier technical support and analysis to field engineers and technicians.
• Provides technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs, and systems.
• Tests, trains and fields support to customers regarding technical aspects of designated systems and services.
• Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
• Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Provides training to customers.
• Reviews system and network configurations to ensure successful implementation of services into production. Provides expert and second tier technical support for the installation and repair of complex systems and outages. Partners with developers and engineers to reduce re‑occurring incidents.
• Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
• Applies senior diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Provides consultative assistance during off hours as needed.
• Setting up workstations.
• Installing scanners, printers, computer systems and associated hardware.
• Integrate hardware into new and existing facility and equipment racks at data centre.
• Installation of servers, network hardware and related components to manufacturer and customer specifications.
• Route and neatly dress system cables (fiber and copper) in under floor and overhead cable trays.
• Read and interpret engineering drawings and Work Orders.
• Active/Current Top Secret security clearance with SCI eligibility.
• Bachelor's degree and two (2+) years of relevant experience; master’s degree and no years of experience;
  High School Diploma/GED and eight (8+) years of relevant experience.
• At least one (1) year of experience with installation, maintenance of IT computers, printers, scanners, VTC equipment, routers, and crypto devices, etc.
• Experience or familiarity with Intelligence Community designated systems.
• Willingness to work outside of normal work hours.
• Willingness and ability to lift and carry 50 pounds or greater.
• Must be able to work in confined spaces.
• Ability and willingness to travel 50% or more to CONUS and OCONUS Government Facilities.
• Will be required to obtain and maintain a US Passport.

Preferred Qualifications:

• Bachelor's degree and four (4) years of relevant experience; master’s degree and two (2) years of experience;
  High School Diploma/GED and 10 years of relevant experience.
• Experience with cabling infrastructure best practices and methodologies.
• General comprehension of components/subcomponents of data centre infrastructure including routers, switches, load balancers, and firewalls.
• Familiarity with power sources needed for each hardware device and being able to identify available power outlets as well as correct power cordage.
• Experience working in a Data Centre environment.
• Must have a valid/current US Passport.
• Tech control experience working with circuits is highly desirable.

Clearance Required: Active Top Secret with SCI eligibility.

Other Requirements: U.S. Citizenship.

Compensation Spotlight: For this role, our typical salary range starts at $90,000 and stretches up to $150,000. We are committed to rewarding top talent and offering a comprehensive rewards package, culture, and opportunity to make a real impact.

Health & Retirement: We offer a comprehensive Health Benefits package and a 401K Retirement plan, along with wellness resources and people partners who help navigate both personal and professional worlds.

Education: Individual growth is a priority. Employees are encouraged to take advantage of our company‑sponsored continuing education programme.

Work/Life Balance: We offer generous Paid Time Off, 11 paid holidays per year, and flexible work options.

Synergy ECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, colour, sex, national origin, religion, age, disability, or any other status protected by applicable law.

We welcome candidates from all backgrounds and are dedicated to maintaining a professional and respectful workplace where everyone can succeed.