XOperations Center; Shift + TS​/SCI-FS Poly Security Clearance

Position: 24x7 Operations Center (Shift) [$239k/yr+] TS/SCI-FS Poly with Security Clearance
Location: Annapolis Junction

Candidates must already possess an active Top Secret/SCI w/ Full Scope Polygraph to be considered. Join our 24x7 Operations Center to monitor and support a critical suite of Identity, Credential, and Access Management (ICAM) systems. You will provide Tier 1 & 2 support via email, chat, and phone, troubleshooting access issues for end-users and assisting development teams with REST service integrations.

Qualifications & Compensation:
• Degree:
Technical bachelor's degree or equivalent experience
• Years of experience: 7+ years
• Total Compensation: $239k+ yearly

Job Description:

• Provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems.
• Monitor ICAM systems and provide Tier 1 & Tier 2 support.
• Support customers integrating with Enterprise and IC Attribute and Authorization services.
• Assist end-users to resolve access issues.
• Aid development teams in understanding and resolving issues with REST Services.
• Use JIRA for ticket management and provide support via email, chat, and phone.
•

Schedule:

24x7 rotating shift schedule (10-week cycle covering 12-hour Days, 12-hour Mids, and 8-hour Standard shifts). Shift differential provided for Mid shifts.
• Perform duties on-site at government or contractor facilities in the Ft. Meade, MD area.
• Experience with JIRA, Redmine, Linux, Confluence.
• Proficiency in Public Key Infrastructure (PKI) and SQL.
• Familiarity with Restful Web Services.
• Strong Systems Engineering background.
• Excellent Communications/Technical Writing skills.
• Ability to solve difficult problems independently and learn quickly. About SYSTOLIC: SYSTOLIC is dedicated to giving our employees the best possible company experience so that they can focus on providing outstanding support to their customer’s mission. Our company is founded on integrity, enthusiasm, and a relentless commitment to supporting the Intelligence Community. You can learn more about us and submit an application to be considered against our current and future openings at  To learn about our compensation ranges, visit our Pay Transparency page at: