Operating Systems Technician

Summary

IT Specialist positions are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply.

This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available.

Vacancies may be filled for up to 6 months after the closing date of this announcement.

Positions filled with applications from this pool will be placed into positions where artificial intelligence duties occupy the majority of the work performed.

Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information. READ ALL SECTIONS OF THIS ANNOUNCEMENT IN ITS ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION. The Social Security Administration's technology team plays a vital role in supporting the agency's mission to serve millions of Americans. We are responsible for the strategic planning, implementation, operation, and maintenance of the agency's computer systems and enterprise information technology infrastructure.

Our team is dedicated to designing, building, testing, and delivering innovative technology solutions that ensure uninterrupted, 24/7 availability of critical services to the public. As an Operating Systems Technician at the Social Security Administration, You will perform a wide variety of duties and responsibilities in one of the Division of Operational Software Support (DOSS) branches. Your work will involve providing analysis, technical, and programming expertise in the development and maintenance of operating system software and data center operations support.

You will be responsible for ensuring the availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance and enhancement of operating system software, policies, procedures, and tools. Your work will also involve one or more of the following platforms/operating systems: mainframe, PC/Windows, and or UNIX on multiple hardware platforms. To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies:

• Attention to Detail (Level 4, Advanced) - Is thorough when performing work and conscientious about attending to detail.
• Customer Service (Level 4, Advanced) - Works with clients and customers (that is, any individuals who use or receive the services or products that your work produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services;
  
  and am committed to providing quality products and services.
• Oral Communication (Level 3, Intermediate)- Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral presentations; listen to others, attend to nonverbal cues, and responds appropriately.
• Problem Solving (Level 4, Advanced)- Identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork (Level 4, Advanced)- Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence (Level 4, Advanced)- Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Information Management (Level 4, Advanced)-…