Senior System Support Specialist

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Waters Corporation is seeking a Senior System Support Specialist (SSS) to join our talented and diverse team. As an SSS, you will become part of the Global Technical Services organization and support the Molecular Diagnostics (MDx) and Clinical Diagnostics service portfolio based in Sparks, MD. The SSS role is an exciting and dynamic position that offers a unique view of Waters' products, customers, and service operations.

As a technical Subject Matter Expert (SME), the SSS leads the resolution of complex escalations and analyzes product health and service performance metrics, using those insights to recommend and drive continuous improvement, sustaining, and new product introduction initiatives.

The statements below are intended to describe the general nature and level of work being performed by associates assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.

The key focus areas for this Senior System Support Specialist role are:

• SME for assigned product(s) and project(s), including project management and service deliverables.
• Resolution of globally escalated technical issues pertaining to assigned products and systems.
• Regional preparation and readiness for product launches, upgrades, updates, and lifecycle support activities.

• Serve as the technical Subject Matter Expert (SME) for assigned product(s) and act as the primary liaison between Global Technical Services and cross-functional teams supporting existing and future products.
• Support product development, sustaining engineering, and lifecycle management projects by representing the voice of service and ensuring design for serviceability, field readiness, and customer support requirements are incorporated into business objectives.
• Provide global technical leadership to regional service organizations with a focus on enhancing service effectiveness, operational performance, and customer experience.
• Monitor product health, reliability, and service performance metrics and make recommendations for continuous improvement and operational efficiencies.
• Lead regional service readiness activities and product rollouts…