Course Facilitator

The Course Facilitator (Level
2) provides senior facilitation support for a virtual course delivery. In addition to Level I duties, the Level 2 facilitator leads identification and documentation of systemic student-impacting issues and grading/feedback defects, coordinates escalations across LMS/Software/QA/IT teams, performs quality control review of facilitator-generated reporting inputs, and maintains facilitator procedures/job aids in version-controlled formats as directed. The facilitator performs troubleshooting and support within authorized permissions and escalates platform/infrastructure changes to the responsible technical roles.

The Course Facilitator's reporting focuses on learner experience and course workflow support, including progress monitoring inputs, defect trends, and grading/feedback behavior validation, rather than roster/attendance ownership.

The courses being supported are active from  M-F. Contract core hours are .

• The Level 2 Course Facilitator shall possess the following capabilities:
• Effectively communicate. Be adept at effectively communicating to a broad range of individuals from varied backgrounds.
• Ability to review automated graded activities quickly and determine if grading was applied appropriately.
• Lead identification and documentation of systemic grading/feedback defects; coordinate with LMS administrators/software engineers to support timely correction and regression verification.
• Troubleshoot students' issues with virtual learning courses.
• Perform advanced troubleshooting of student-impacting workflow issues (VM connection issues, novel student issues, novel content issues) and coordinate escalations across technical teams.
• Demonstrate exceptionally professional conduct in performance of duties.
• Provide quality control review of facilitator-generated reporting inputs/metrics prior to submission (accuracy checks, trend flags, data anomalies) as required by Government directed reporting cadence.
• Provide guidance and feedback to students pertaining to general networking systems, operating systems, and technical writing.
• Support continuous improvement of automated feedback by recommending enhancements that increase specificity (references to exercises/content) and reduce ambiguity, consistent with SOW feedback requirements. Assist in maintaining facilitator procedures/job aids (runbooks/checklists) in editable, version-controlled formats as directed.

Master's degree in computer science, Cyber Engineering, Information Systems, Information Technology, Education/instructional Technology, Engineering, or related field and four (4) years of relevant experience

OR

Bachelor's degree in the same fields and six (6) years of relevant experience

OR

Associate's degree (or 18 semester hours of military coursework/training in a related field) and eight (8) years of relevant experience

OR

High school diploma/GED and ten (10) years of relevant experience

OR

Experience with in last two (2) years as a certified T50 Exploiter Trainer and five (5) years of IO or EA experience

Experience with in last two (2) years as a certified T50 Exploiter Trainer and five (5) years of IO or EA experience.

Relevant experience includes Level I experience plus lead facilitator responsibilities such as mentoring junior facilitators, leading identification/documentation of systemic grading/feedback defects, coordinating cross-team defect resolution (LMS Admin/Software/QA), performing quality control of facilitator reporting inputs/metrics, and maintaining facilitator procedures/runbooks.

• Experience serving as lead facilitator (or equivalent) for technical…