IT User Accounts Analyst

IT User Accounts Analyst

Job#: 3047167

Position: IT User Accounts Analyst

Location:

Joint Base Andrews (100% ONSITE)

Duration:
Long Term Contract until 06/2029

Clearance: MUST BE ELIGIBLE TO MAINTAIN OR OBTAIN A TS/SCI CLEARANCE (sponsorship unavailable)

Shift: Monday - Friday 9:00 AM – 5:00 PM

Pay: $40.11/hr. (BASE PAY) + $5.09/hr. (SCA PAY) = $45.20/hr (SET RATE)

Accrued Sick Leave | 11 Paid Federal Holidays | 80 PTO hours AFTER 12 Months

MUST HAVES:

• Security+ CE (please send copy)
• Associate's & 5+ years of experience OR 7+ Years of experience
• Proficient with Active Directory and excellent customer service skills

Responsibilities:
Provides phone and in-person support to users in the areas of e-mail, directories, and standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Primary Duties:

• Create, modify, disable and delete user accounts in Active Directory in response to new hires, role changes, and terminations. This includes managing user attributes and group membership.
• Create and maintain security and distribution groups.
• Troubleshoot and resolve user access issues, including login problems and permission errors via phone, MS teams & email
• Grant File share permissions
• Provide excellent customer service support to our end users for questions, problems or issues

Basic Requirements:

• Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.
• General experience includes information systems development and other work in the client/server field, or related fields.
• Demonstrated ability to communicate orally and in writing and a positive customer service attitude

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.