Systems Administrator II

Location: Aberdeen Proving Ground

Job Title:

Systems Administrator II

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start:
Secret

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Local

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* The Opportunity:

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* Provide frontline IT support and systems administration services, resolving hardware and software infrastructure issues to ensure appropriate function of end-user systems and network connectivity. As a Systems Administrator II (Help Desk), you will:

+ Respond to and resolve help desk tickets covering workstation, network, and system access issues in a timely and professional manner

+ Analyze, troubleshoot, and resolve issues with IT infrastructure including user systems, servers, storage, and network connectivity

+ Provide day-to-day system administration support for assigned infrastructure and maintain user account security

+ Apply security patches and operating system upgrades to ensure the security and integrity of the technical environment

+ Support new infrastructure projects and system rollouts

+ Instruct and train end users on approved software applications and IT best practices

** Responsibilities:*
* + Serve as first point of contact for end-user technical support requests via phone, email, ticketing system, or in-person

+ Diagnose and resolve hardware, software, network connectivity, and account access issues for desktop, laptop, and mobile devices

+ Perform account provisioning, password resets, and access management in Active Directory or equivalent directory services

+ Install, configure, and maintain workstation hardware, peripherals, and approved software applications

+ Escalate complex technical issues to senior systems administrators or specialized technical teams as needed

+ Maintain accurate documentation of help desk tickets, resolutions, and configuration changes in the ticketing system

+ Support imaging, deployment, and configuration of new workstations and equipment

+ Assist with maintaining network security by monitoring for and reporting suspicious activity or potential security incidents

+ Apply routine security patches, antivirus updates, and operating system upgrades to maintain a secure computing environment

+ Maintain configuration documentation for assigned infrastructure and user support activities

+ Provide basic training and guidance to end users on software applications, systems access, and IT security practices

+ Support VTC, printer, and peripheral device troubleshooting and maintenance

+ Work independently with general supervision while escalating difficult or complex problems appropriately

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* Qualifications:

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Required:

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+ Active Secret security clearance (required)

+ Bachelor's degree in Electrical Engineering, Electronic Engineering, Computer Engineering, Computer Science, or Information Systems (or equivalent experience)

+ 3+ years of professional experience in systems administration or IT help desk support

+ Experience troubleshooting Windows and/or Linux desktop operating systems

+ Familiarity with Active Directory user account management, password resets, and basic group policy concepts

+ Understanding of networking fundamentals including TCP/IP, DNS, and DHCP concepts

+ Experience using IT service management (ITSM) ticketing systems to track and resolve support requests

+ Strong customer service orientation with the ability to communicate technical concepts to non-technical end users

+ Ability to work independently with general supervision and prioritize multiple support requests

+ Strong troubleshooting and problem-solving skills

+ Compliance with Cyber Work Force (CWF) directives, including any required certifications

_Desired:_

+ Active Top Secret security clearance with SCI eligibility

+ Industry certifications such as CompTIA A+, Network+, Security+, or ITIL Foundation

+ Experience supporting DoD or government IT environments

+ Familiarity with Security Technical Implementation Guides (STIGs) and secure configuration baselines

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Experience with remote desktop support tools and remote troubleshooting techniques

+ Knowledge of mobile device management (MDM) platforms

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Experience with imaging and deployment tools (e.g., SCCM, MDT, Ghost)

+ Familiarity with VOIP systems, VTC equipment, and basic AV troubleshooting

+ Experience supporting classified or secure network environments

+ Basic scripting knowledge (Power Shell, Batch) for automating routine tasks

+ Previous experience in a military, government, or defense contractor help desk environment

+ Familiarity with Risk…