Order Management Specialist

Order Management Specialist

As an Order Management Specialist, you will be responsible for accurately inputting customer orders into ERP systems, ensuring all information is correct and up to date. You will respond to customer inquiries regarding their orders, resolve issues promptly, and maintain sales and work orders. Your role will involve coordinating inventory, managing parts shortages, and aligning cross-functional processes. You will track shipments, monitor KPIs for order accuracy, troubleshoot discrepancies, and participate in continuous process improvement initiatives.

• Accurately input customer orders into ERP systems.
• Respond to customer inquiries and resolve order-related issues.
• Create and maintain sales and work orders.
• Coordinate inventory and manage parts shortages.
• Track shipments, PODs, and communicate updates to functional owners.
• Monitor KPIs for order accuracy.
• Troubleshoot order discrepancies, delayed shipments, or damaged goods.
• Participate in continuous process improvement initiatives.
• Perform other related duties as assigned.

• Order entry and management.
• Customer relationship management.
• Supply chain and logistics knowledge.
• Proficiency in ERP systems, including Net Suite, SAP, and Oracle.
• Strong Microsoft Excel skills.

• Typically 2-4+ years of experience in order fulfillment, supply chain, logistics, or a related administrative role.
• Proficiency in Order Management Systems (OMS) and Customer Relationship Management (CRM) software.
• Exceptional attention to detail and organizational skills.
• Strong problem-solving capabilities.
• Excellent verbal and written communication skills.

The work environment is characterized by a culture built around ownership and ambition, encouraging an 'Own it' mentality with accountability and trust. Employees are encouraged to think boldly and innovate within a team-first mindset that values shared success. The position offers a Monday-Thursday 4x10 shift from 7 a.m. to 6 p.m., with a one-hour lunch break, providing visibility and responsibility earlier in your career.

This is ideal for candidates seeking growth and fast-paced environments.

This is a Contract to Hire position based out of Hanover, MD.

The pay range for this position is $25.00 - $32.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Hanover, MD.

This position is anticipated to close on Jul 9, 2026.