Branch Operations Manager III

Will Scot:
North America’s leading provider of complete temporary space solutions, serving customers across 260+ locations in the United States, Canada, and Mexico.

The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation and also has responsibility and accountability for driving safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success will be accomplished through value driven execution that fully complies with WS policies and all relevant laws and regulations. The Branch Operations Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

Operations

• Provides direct and indirect managerial oversight to branch operational employees to include, as applicable:
  Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator
• Manages tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate
• Employs timely and clear communication to all branch employees
• Utilizes internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities
• Oversees cost management through ongoing maintenance, inventory and servicing of the fleet with efficient use of company resources
• Utilizes forward looking planning tools and budgets; actively manages costs and activities necessary to manage/operate a branch
• Ensures timely and accurate work orders, off rent/damage billing, inventory and purchasing compliance
• Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations
• Collaborates with HR and leadership to manage and develop the branch workforce, including recruiting and workforce training strategies to advance company goals; assesses talent and creates employee development plans
• Proactively seeks top talent externally to maintain a robust pool of qualified talent
• Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency

Production

• Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and damage billing where appropriate. Relocates idle fleet and conducts work order assessments as required. Conducts fleet physical inventory counts at established frequencies
• Understands the Work Order system and driver impacts on inaccuracies; develops a strategy to minimize variances by ensuring work orders for idle fleet are accurate
• Issues and tracks vendor purchase orders
• Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis; conducts parts and VAPS inventory counts
• Focuses on driving first-time quality and reducing service calls; communicates with shop personnel to conduct root cause analysis and implement permanent corrective actions
• Other duties as assigned

Customer Service

• Uses Net Promoter Score (NPS) feedback to communicate timely improvements and identify process opportunities
• Ensures on-time deliveries, returns, relocations and service
• Drives high levels of product quality (First Time Quality)
• Maintains commercial readiness through operations excellence

Requirements

• High School Diploma, GED, or 3 years of applicable experience
• 5 years experience managing one or more direct reports in a service shop/manufacturing/building construction environment OR 2 years of experience with Will Scot
• Experience managing a unit or departmental budget OR 2 years of experience with Will Scot
• Ability to follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Build sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Preferred

• Experience working with customers
• Experience with , SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets
• Experience in fleet management, logistics, inventory, dispatching, building codes/permitting

Personal Characteristics

• Lead by example through living our values:
  • Dedicated to Health & Safety
  • Committed to Inclusion & Diversity
  • Driven to Excellence
  • Trustworthy & Reliable
  • Devoted to Our Customers
  • Community Focused

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We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.