Service Coordination Manager

Service Coordination Manager:

The Housing Opportunities Commission of Montgomery County (HOC) exists to provide people with low and moderate incomes the opportunity to live in safe, affordable, high-quality housing in Montgomery County. We strengthen families by offering opportunities for personal and economic growth through partnerships and supportive services. To achieve this mission, HOC operates as a Public Housing Authority (PHA), a housing finance agency and an affordable housing developer.

HOC serves approximately 20,000 residents, owns more than 9,400 rental units, and has provided mortgages and home ownership assistance to more than 2,000 first-time home buyers.

About Resident Services

HOC's Resident Services Department strives to enhance the lives of HOC customers by coordinating and implementing a vast array of high-quality programs, services, and resources. Through collaborative partnerships with Montgomery County, the federal government, and various community-based organizations, Resident Services offers comprehensive service coordination, impactful resident programs, and robust supportive housing services to individuals and families who reside in HOC owned-managed properties or receive HOC housing subsidies, as well as applicants on HOC's waitlist.

Job Description:

Reporting to the Vice President of Resident Services, the Service Coordination Manager will serve as a valuable contributor to the Resident Services team by providing oversight, direction and supervision for the Service Coordination Unit within the Resident Services Division to ensure the unit achieves its goal of providing effective service coordination (including intervention, assessment, referrals and programming) for HOC customers.

Note:
This is a hybrid position. Employees are eligible to work remotely two days a week once the 6-month probation period has been successfully completed.

Essential Job Duties include, but are not limited to the following:

• Provide general oversight, direction and supervision for the Service Coordination Unit.
• Oversee the day-to-day operations of the Service Coordination Unit.
• Directly supervise all senior-level Service Coordination Unit employees and administrative staff.
• Develop and maintain partnerships and collaborations with outside organizations to further the goals of the Service Coordination Unit.
• Work collaboratively with senior-level staff within the department and throughout the organization.
• Monitor and evaluate the service delivery and performance metrics for the Service Coordination Unit.
• Develop programs, special events/initiatives that serve HOC residents.
• Represent HOC on committees, task forces, board,s and councils.
• Coordinate emergency response efforts related to properties/residents served through the Service Coordination Unit.
• Coordinate and manage ongoing training for the Service Coordination employees.
• Develop reports, presentations and surveys.
• Perform other duties as assigned.

Minimum Qualifications

Experience:

• At least Ten (10) years of substantial and demonstrable experience in the field of Social Work, Social Services, or Human Services including
• At least five (5) years in a supervisory or leadership role.

Education:

• Master's degree in Social Work, Human Services, Psychology, Sociology or a related field required. Active licensure as a Social Worker highly preferred.

• An equivalent combination of education and experience may be accepted. Low income residents in Montgomery County with the above qualifications are encouraged to apply.

Knowledge,

Skills and Abilities

:

• Excellent interpersonal skills, cultural humility, and the ability to engage sensitively and constructively with department and agency leadership.
• Exceptional oral communication skills including comfort with speaking publicly in a variety of settings and ability to articulate complex ideas clearly and persuasively
• Effective written communication skills including experience with preparing reports, briefings, and other written content.
• Ability to work independently, meet deadlines and exercise good judgment.
• Knowledge of program development, implementation and evaluation.
• Exceptional leadership skills with the ability to coach and…