Plumbing Field Supervisor

Location: Bishopville

Why This Role Exists

For YOU:

You're already a strong, experienced service plumber - and now you're ready to lead others!
This role allows you to multiply your impact: to turn your hard-won experience into growth for others, to help technicians unlock their potential, and to become the kind of leader you once looked up to. It's your chance to build a legacy - not just of great plumbing, but of great people who believe in themselves because of how you showed up for them.

For the TEAM:

Because strong teams don't just happen - they're built through connection, coaching, and accountability. Field Supervisors are the heartbeat between management and the field. You keep communication clear, celebrate wins, correct course quickly, and make sure every technician and apprentice feels supported and seen. You elevate our performance, our standards, and our pride in what it means to represent Seaside.

For our CUSTOMERS:

Because every customer deserves extraordinary service - and that happens when every technician in a Seaside truck feels confident, prepared, and valued. When you lead with empathy, clarity, and consistency, you help deliver peace of mind to the families we serve. You're not just fixing plumbing problems - you're shaping the Seaside experience in every home we enter.

Required Experience

Minimum
3+ years of residential service plumbing experience

• Proven ability to run service calls independently

• Strong diagnostic skills across repair, replacement, and customer communication

• Prior experience mentoring, training, or supporting other technicians (formal or informal)

• Comfortable coaching others on technical execution, pricing, and customer experience

Core Characteristics

• Strong communicator and team player

• Leads by example and reinforces Seaside's values

• Reliable, consistent, and accountable

• Committed to personal growth and team development

• Trusted as a go-to resource in the field

Key Responsibilities

• Serve as the primary point of contact for technicians on technical support, price book inquiries, and miscellaneous pricing below 3 wrench time when a Service Manager is unavailable, while supporting field escalations and ensuring adherence to custom pricing.

• Conduct weekly ride-alongs with members of their team and weekly AI-powered conversation coaching tool for service teams

• Log all physical and virtual ride-along reviews accurately and review them with the Service Manager monthly to ensure follow-through and accountability.

• Provide curbside coaching and feedback to help both apprentices and technicians strengthen performance and adherence to the Full Service System.

• Serve as Manager on Duty (MOD) on a rotational basis for Saturday support. On MOD Saturdays, Field Supervisors act as the escalation point for all field staff and deliver the morning message to set the tone for the day.

Leadership Development & Growth

Field Supervisors are expected to embrace continuous growth as leaders. To support this, Seaside is committed to providing the tools, training, and feedback needed to help each FS develop and succeed in their role.

Training & Resources You'll Receive:

• GROW Coaching Training - to develop strong 1:1 coaching and feedback skills.

• Customer Resolution & De-escalation Training - to confidently handle escalated customer situations and support your team.

• Ticket Review Training - FSs will be shown what Service Managers look for during ticket reviews so they can coach effectively.

• Nexstar Training Programs - including Service System and Operational Excellence opportunities for leadership development.

• AI-powered Virtual Coaching Using Curbside Feedback Forms - FSs will use the existing curbside feedback form to structure their virtual ride-along feedback in the conversation coaching tool.

Feedback & Growth:

• 360° Feedback Cycles:
Participate in twice-yearly 360° feedback with assigned technicians and Service Managers to support leadership development, coaching effectiveness, and trust-building. Feedback results are used as a development tool and to guide ongoing growth conversations.

Why Choose Seaside?

• Medical Insurance
  -we pay 100% of base insurance premiums for health, dental and vision…