Case Manager

Job Description Summary Case Manager – Head Start Birth to Five Program Duties

• Assist in developing and annually revising Family and Community Partnerships policies and procedures, including ERSEA.
• Support the development and annual revision of Program Governance policies and procedures.
• Review Head Start Performance Standards thoroughly to ensure policies and procedures remain current and compliant.
• Collaborate in creating goals, objectives, and strategies to implement and uphold these standards effectively.

• Manage and monitor ERSEA processes to ensure compliance and efficiency.
• Assist in developing an annual recruitment plan for Charles County.
• Provide training to staff on the intake process.
• Review intake applications for accuracy and completeness.
• Determine family eligibility and certify enrollment.
• Input and monitor data in CAP 60 system.
• Assist in developing selection criteria and review annually with Policy Council for approval.
• Monitor the enrollment process to maintain 100% funded enrollment.

• Provide leadership in the family partnership process.
• Assist in developing and training staff on the empowerment approach with families.
• Ensure families’ needs are assessed and Family Partnership Agreements (FPA) are developed within 45 days of program entry.
• Review FPA plans and monitor progress.
• Coordinate services with other agencies and organizations as needed.
• Oversee the development of a Community Resource Booklet for distribution to parents.

• Provide leadership in parent involvement initiatives.
• Assist in developing a parent involvement philosophy and train all staff on strategies to engage parents in the program.
• Train staff on organizing and supporting center parent committees.
• Deliver training and technical assistance to Policy Council (PC) and the PC financial committee.
• Monitor center parent committees and ensure compliance with program standards.
• Receive and review monthly center parent committee minutes for accuracy and follow‑up.

• Recruit, train, and provide guidance for community volunteers to support program activities and initiatives.

• Assist with monitoring student attendance to ensure compliance with Head Start Performance Standards.
• Help develop and implement a plan to maintain the required 85% attendance rate.

• Coordinate with the Social Services Director to ensure services are implemented at each center.
• Review policies and processes during staff meetings.
• Participate in meetings to address family concerns.
• Contribute to the program self‑assessment process.
• Assist in developing strategic plan goals, objectives, and strategies.
• Submit requested monthly data and reports accurately and on time.

• Monitor the overall effectiveness of parent involvement throughout the program.
• Develop tracking systems to monitor parent involvement services.
• Review family files for completeness and accuracy.
• Submit monitoring reports to the Social Services Director.
• Evaluate staff training needs and recommend appropriate solutions.
• Report deficiencies and concerns to the Social Services Director promptly.
• Participate in monthly administrative staff meetings.
• Assist in developing the Family and Community Engagement Plan.

• Assess all families for needs using the approved assessment tool.
• Assist families in determining goals, objectives, and strategies for success.
• Conduct a minimum of 2 home visits per program year for re‑enrolling families and 3 home visits for new families, with the first visit occurring within 45 days of entry.

• Provide case management services for all families at the center by:
  • Contacting each family monthly to maintain engagement and support.
  • Providing parents with community resource information as needed.
  • Supporting family referrals and assisting with goal‑setting strategies.
  • Delivering parent training, including topics such as Child Abuse and Neglect prevention and other relevant subjects.
  • Providing transition services for families exiting the program.
  • Serving as a parent advocate to ensure families…