Collision Manager​/Estimator - Toyota Certified at Capital Plaza

Overview

Toyota Certified at Capital Plaza Collision Center is seeking an experienced Collision Manager/Estimator to oversee daily collision repair operations, provide accurate repair estimates, and ensure an exceptional customer experience. This role serves as a key liaison between customers, insurance partners, technicians, and dealership leadership while driving profitability, quality, and operational efficiency.

• Oversee the quality, timeliness and manner in which repair services are performed and delivered
• Create a cohesive team with a positive attitude that includes all body shop employees
• Hire, train, motivate and monitor the performance of all technicians and body shop employees
• Direct and schedule activities of all technicians assigning work with matching skill levels
• Regularly monitor actual performance and determine reasons for variance
• Provide technical support for, supervise, and assist technicians as needed
• Ensure that all repair work is done correctly and in an acceptable time frame
• Maintain awareness of current and projected market conditions
• Keep abreast of all federal, state, and local regulations that affect operations
• Reach and maintain a high-level of customer satisfaction
• Maintain existing relationships with customers
• Coordinate resolution of customer complaints keeping customer satisfaction and department profitability in mind
• Comply with and enforce all safety policies and procedures at all times
• Perform other duties as assigned

• 1-3 years of collision managerial/estimating experience required
• Complete working knowledge of structural collision repairs
• Knowledge of DRP for process of insurance claims
• Excellent communication and problem-solving skills including the ability to maintain composure under stress
• Strong leadership and motivational skills
• Strong organizational, multi-tasking and time management skills to meet changing deadlines in a fast-paced environment
• Professional and dependable

The expected compensation for this position is $85'000 - $110,000/ a year.

• Market-leading pay based on experience
• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.