Market Financial Center Manager - Maryland North Market

Bank of America is seeking a Financial Center Leader to provide business ownership, foster a client‑centric culture, and drive operational excellence across a cluster of financial centers in designated markets. The role serves as an interim leader in the absence of the assigned Financial Center Manager and acts as a market‑level resource.

• Operate as a backup financial center leader within a market.
• Manage client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world‑class client experience environment.
• Drive market‑level initiatives as prescribed by market leaders.
• Drive operational excellence throughout the financial center.

• Opportunity & Inclusion Champion: create an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: demonstrate and expect process knowledge, data‑driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: deliver clear and concise messages that motivate, convey the “why” and connect contributions to business results.
• Risk Manager: lead and encourage identification, escalation and resolution of potential risks.
• People Manager & Coach: develop team members through coaching and feedback.
• Financial Steward: manage expenses and demonstrate an owner’s mindset.
• Enterprise Talent Leader: recruit, onboard and develop talent, and support talent mobility for career growth.
• Driver of Business Outcomes: deliver results through effective team management, structure, and routines.

• 1+ years of leadership experience demonstrated through coaching, training or motivating a work team.
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Strong customer service skills with the ability to resolve problems independently or appropriately escalated to promote satisfaction.
• Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills with the ability to engage others in dialogue and build/deepen relationships.
• Strong organizational skills, with the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
• Strong communication skills (verbal, non‑verbal, written and presentation) and active listening skills.
• Proficiency in computer skills and professional programs (e.g., Microsoft Office).
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market.

• 1+ years of management experience including hiring, coaching and developing direct reports.
• Experience in Consumer banking/financial services, mortgage, retail and/or hospitality industries.
• Bachelor’s Degree in a related field.
• Bilingual (fluent verbal and written).

• Coaching
• Customer Service
• Management
• Client and Customer Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America)
Hours Per Week: 40

• Pay range: $72,000.00 - $90,300.00 annualized salary, offers to be determined based on experience, education and skill set.
• Base salary only, not incentive eligible.
• This role is currently benefits eligible.
• Benefits include industry‑leading paid time off and resources for physical, emotional, and financial well‑being.

Bank of America is an equal opportunity employer reflecting a diverse workforce and inclusive culture.