Director of Retail Sales

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Salisbury, MD, US

9 days ago Requisition

CLASSIFICATION:Exempt

REPORTS TO:Chief Banking Officer

DATE:May 18, 2026

The Director of Retail Sales is responsible for developing, implementing, and sustaining a best-in-class sales and service culture across the Retail Banking Division. This role provides leadership, coaching, and oversight to ensure consistent, customer centric sales execution that drives deposit growth, deepens customer relationships, and reinforces the Bank’s reputation for Service Beyond Expectations (SBE).

This individual will be responsible for translating Retail’s Strategic Priorities related to sales and deposit growth into actionable behaviors, equipping frontline teams with the tools and skills to succeed, and ensuring disciplined execution to achieve defined sales goals and service standards.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead the development and execution of a sales and SBE focused culture aligned with the Bank’s mission, values, and community banking philosophy.
• Establish clear expectations for customer engagement, needs‑based selling, and service excellence across the retail channel.
• Act as a visible champion of retail sales standards, ensuring consistency across regional markets, branches, and teams.
• Translate Retail Strategic Priorities into actionable sales initiatives by developing and implementing a comprehensive retail sales strategy focused on core deposit growth, product penetration, and relationship deepening
  .
• Partner with Retail Operations, Marketing, Product, Learning & Development and other partners to align campaigns, tools, and training with sales objectives.

• Provide direct coaching and guidance to Retail leadership (Area Managers, Community Bank Managers, and Relationship Bankers) to strengthen sales capabilities.
• Ensure sales initiatives align with local market needs.
• Develop and reinforce a coaching culture
  , ensuring leaders are effectively training, observing, and developing frontline staff.

• Monitor Retail sales KPIs, scorecards, and success metrics.
• Analyze performance trends, identify gaps, and implement targeted improvement plans.
• Ensure consistent execution of sales processes, referral expectations, and customer conversation standards.

• Partner with Learning & Development to identify skill gaps and support the delivery of sales training.
• Ensure frontline teams have effective tools, talking points, and resources to confidently engage customers and prospects.
• Reinforce training through follow‑up coaching, field observations, and ongoing reinforcement.

• Work closely with internal partners to ensure sales initiatives align with operational standards, compliance requirements, and SBE standards.
• Collaborate with internal partners (Business Banking, Wealth, Mortgage and Treasury Management) to strengthen referral pipelines and integrated relationship management.
• Serve as a key advisor to senior leadership on retail sales trends, opportunities, and risks.

• Other duties as assigned

• Deep understanding of consumer banking products, deposit strategies, and customer engagement best practices.
• Sales Leadership & Coaching Excellence
• Strategic Thinking & Execution
• Relationship Building & Influence
• Change Management
• Performance Analytics & Accountability
• Communication & Presentation Skills

This position has supervisory responsibilities.

This job operates in an office setting, including within our network of branches. The opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

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