Sales & Service Manager

Who We Are

At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.

We believe:

• Service should feel human, not transactional
• Technicians should be respected, trained, and developed—not just managed
• Leadership should be present, accountable, and growth-focused
• And a career in the trades can be something you’re proud of—not just something you do

We’ve built a company where people grow, customers trust us, and the bar is set high.

This is not for everyone.

This is not a passive management role. This is not just keeping the board full and putting out fires.

This is a high-performance leadership role where:

• Accountability matters
• Coaching matters
• Results matter

You are responsible for the performance, development, and standards of your team.

If you avoid hard conversations, struggle to hold people accountable, or prefer low expectations—this is not the place for you.

We are where the best come to become elite—and you are responsible for leading them there.

As a Service & Sales Manager at Seaside, you will:

• Lead, coach, and develop a team of Service Technicians
• Set clear expectations and hold your team accountable to performance standards
• Conduct ride‑alongs, 1:1s, and ongoing coaching
• Drive revenue through technician performance and execution
• Partner with dispatch and customer service to optimize operations
• Monitor KPIs and take action when performance is off track
• Support hiring, onboarding, and development of new technicians
• Step in to assist with technical challenges and closing sales when needed
• Ensure every customer receives a 5‑star experience
• Address customer concerns and resolve issues professionally

• Your team performs at a high level—consistently
• Technicians are improving, growing, and engaged
• KPIs are met or exceeded
• Customers trust us and refer us
• You address problems early and directly
• You lead with clarity, consistency, and accountability

This is not just about managing people.

We invest heavily in:

• Leadership development
• Coaching and performance systems
• Building strong, capable teams

You won’t just manage a team here— you’ll build one, develop it, and elevate it.

We believe great people deserve to be taken care of.

• Competitive pay
• 100% paid health, dental, and vision (for you AND your family)
• 401(k) with 4% match
• Profit sharing
• Paid time off and holidays
• NO emergency on‑call
• Gym membership

• Naturally lead and hold people accountable
• Are comfortable having tough conversations
• Care about both people AND performance
• Take ownership and follow through consistently
• Want to build and develop a high-performing team

• Avoid conflict or accountability
• Struggle to coach or develop others
• Prefer reactive work over proactive leadership
• Don’t take ownership of team performance
• Want a low‑pressure management role

Serving homeowners across the Eastern Shore of Maryland and Delaware.

• Ownership—Take initiative. Own the outcome. Leave it better than you found it.
• Empathy—Lead with humanity, care and understanding.
• Courage—Embrace discomfort. Do the hard things. Growth follows.
• Gratitude—There is always something to be grateful for. Find it. Share it.
• Authenticity—Be your weird self and respect that in others. You shine brighter that way.

There are easier management roles out there.

But if you’re looking for:

• Ownership
• Impact
• The ability to lead and develop a strong team
• And a role where your leadership actually matters

This is where you raise your standard—and help others do the same.

Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.