MVA Assistant Branch Manager II; Talbot

MVA Assistant Branch Manager II (Grade 18)

MVA is seeking a dynamic, progressive candidate to serve as an Assistant Branch Manager II and deliver premier customer service with innovative ideas and solutions.

• Assist the Branch Manager in planning, leading, directing, and overseeing branch operations, audits, compliance, and premier customer service.
• Work with employees to solve problems for customers.
• Plan, assign, schedule, and evaluate the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff.
• Act as a change agent within the MVA.
• Develop workflow efficiencies.
• Work in a union environment.

• Excellent critical thinking skills.
• Experience managing and adjusting staffing levels of large teams to fit business needs.
• Excellent people skills and customer service experience.
• Excellent written and verbal communication skills.
• The ability to give input and implement changes to policy and procedure.
• Desire to act as a public servant, providing premier customer service.
• Three or more years of leadership experience, preferably in a fast‑paced, customer‑focused environment.
• Two (2) years of experience working in the State or Federal Government.

Education: Possession of an Associate of Arts degree from an accredited college or university.

Experience: Three (3) years supervising the operations of a retail‑banking branch, the operations of an independent unit of a larger retail organization, or the operations of a subordinate section within a non‑profit or governmental transportation or regulatory organization.
OR
Three (3) years supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance, or other related functions.

Note:

Additional education (thirty credit hours) may be substituted for up to one year of required experience. Additional experience may be substituted for education on a year‑for‑year basis for up to two years of the required education.

Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees assigned such duties must possess a valid motor vehicle operator's license in the State of Maryland.

MDOT offers a generous and competitive benefits package. MDOT Benefits Guide (http://).

The MVA is an equal opportunity employer and does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

The incumbent in this position is not a member of a covered bargaining unit.

The State of Maryland is dedicated to a drug‑free workplace; employees are subject to the State's Substance Abuse Policy, including possible drug testing. Reasonable accommodations will be provided upon request.

The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.