Director, Title & Registration

## Director, Title & Registration Solicitarlocations:
Baltimoretime type:
Full time posted on:
Publicado hace 3 díasjob requisition :
R105846##
*** Get started on an exciting career at Element!
*** Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
** About the Role
** We’re looking for a Director, Title and Registration to join our team. In this role, you will be accountable for end-to-end ownership of Element’s title, registration, and compliance lifecycle across the United States and Canada. This role exists to deliver a reliable, efficient, and client obsessed experience while modernizing a highly regulated, high-volume operation. Success is measured through client experience, operational performance, cost efficiency, and sustained adoption of improved ways of working.
** What You’ll Do
*** Lead the transformation of the Title and Registration function through disciplined change management, clear vision, and sustained adoption of new operating models and behaviors.
* Own the full client and driver experience across the title and registration lifecycle, including outcomes delivered by external partners and government agencies.
* Drive simplification, standardization, and automation to reduce manual processing, improve quality, and increase throughput.
* Provide visible, hands-on leadership to the title processing organization, coaching leaders and teams to deliver strong day to day execution and continuous improvement.
* Own planning, forecasting, and budget management with direct P&L impact, balancing cost discipline with service commitments.
* Manage tag agencies, outsourced providers, and other partners to ensure service, quality, cost, and compliance expectations are met.
* Lead a team of people leaders and indirect operational staff across the US and/or Canada.
* Make complex operational and financial decisions with direct impact on client experience, cost, and compliance.
* Lead highly complex, multi-jurisdictional operations requiring independent judgment and prioritization.
* Solve complex, non-routine problems through process redesign, automation, and cross functional collaboration.
** Basic Qualifications
*** 10+ years of progressive leadership experience in operations or service delivery environments.
* Demonstrated success leading large scale operational and cultural change.
* Strong financial acumen with experience managing budgets and cost structures.
* Experience with automation, digitization, and process improvement methodologies.
* Ability to operate with a high degree of autonomy and influence senior leaders, peers, and external partners through strong operational credibility and business acumen.
* Experience leading people leaders and indirect operational staff.
** Preferred Qualifications
**
* Education:

College/University degree preferred.
* Experience in regulated, high volume operational environments preferred.
* Experience leading highly complex, multi-jurisdictional operations.
* Experience managing tag agencies, outsourced providers, and other external partners.
* Experience with workforce strategy, automation investment, and vendor management.
* Experience solving complex, non-routine problems through process redesign and cross functional collaboration.
** Location
* * Owings Mills
** Compensation
* * The hiring base salary range for this position is $132,500 to $182,160 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location…