Guest Services Supervisor

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Job Title: Guest Services Supervisor

Location: Charlotte Hall

Address: 30007 Business Center Drive

Pay: $20/hour

Schedule: Monday - Friday, Day Shift/ rotating weekends as needed

Position Overview: The Guest Services Supervisor is responsible for the daily operations of housekeeping, janitorial, and linen services to ensure a clean, safe, welcoming, and well-maintained environment for clients, staff, and visitors. This role involves supervising, training, coordinating workflow, and overseeing quality for hospitality services staff and/or contracted vendors, ensuring operational efficiency and adherence to cleanliness standards across assigned facilities.

• Supervision and Oversight:
• Directly supervise housekeeping, janitorial, and linen services staff and/or contracted vendors.
• Assign responsibilities and monitor workflow to foster accountability, consistency, and high service quality.
• Quality Assurance:
• Conduct routine inspections of resident areas, offices, common spaces, and other assigned facility areas to ensure cleanliness and safety standards.
• Address environmental service concerns promptly and escalate operational issues as necessary.
• Operational Coordination:
• Serve as the point of contact for hospitality and environmental service-related concerns at the facility level.
• Establish staff schedules and assignments based on operational needs.
• Staff Development:
• Provide onboarding, orientation, coaching, and continuous performance feedback to hospitality staff.
• Conduct shift huddles, staff meetings, and individual check-ins to enhance communication, accountability, and staff development.
• Inventory and Supply Management:
• Oversee linen inventory, supply management, and efforts to reduce loss.
• Collaborate with operational teams to support linen stewardship and environmental service initiatives.
• Collaboration:
• Work with contracted vendors to ensure service standards and scopes of work are met.
• Partner with Dining, Clinical, Administrative, Facilities, and Behavioral Health teams to maintain a safe and welcoming environment.
• Reporting and Communication:
• Participate in operational meetings and quality improvement discussions as required.
• Provide updates to leadership regarding staffing, service quality, operational concerns, and performance metrics.
• Confidentiality and Compliance:
• Maintain discretion and confidentiality regarding all company information.
• Complete all required training as designated by the company and relevant accreditation/licensing entities.
• Perform other duties as assigned.

Supervisory Responsibilities: Provide supervision, coaching, workflow oversight, and performance support to housekeeping, janitorial, and hospitality services staff, while assisting with oversight of contracted environmental service vendors.

• Education & Experience:
• High school diploma or GED preferred.
• Experience supervising housekeeping, janitorial, hospitality, environmental services, or related operational teams is required.
• Experience with contracted vendors or outsourced service providers is preferred.
• Background in healthcare, behavioral health, hospitality, residential, or similar service environments is advantageous.

• Strong leadership, coaching, and staff development capabilities.
• Knowledge of housekeeping, janitorial, hospitality, and environmental service operations.
• Excellent organizational, communication, and problem-solving skills.
• Ability to maintain cleanliness, safety, and operational standards in a dynamic environment.
• Capacity to manage…