Operations Supervisor

Transdev is hiring Transportation Supervisors at our WMATA location in Capital Heights, MD. The Operations Supervisor oversees daily Dispatch operations within a 24/7 transportation environment. This role is responsible for ensuring safe, reliable, and efficient service delivery by monitoring real-time operations, supporting Dispatch staff, and coordinating with Operators, subcontractors, and support departments. We are looking for customer service-oriented professionals who are dedicated to safety.

Minimum $56,200 per annum - Maximum $64,000 per annum

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• Ensure Dispatchers are actively monitoring Operators in service via radio and Dispatching Software platforms
• Provide coaching and disciplines for Operators non‑compliance issues, including but not limited to Operational service delays and Attendance.
• Oversee improvement in customer satisfaction and dispatch satisfaction.
• Maintain a professional demeanor and appearance.
• Investigate and provide appropriate feedback to Upper Management for complaints.
• Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to Operator requests and by ensuring appropriate actions taken.
• Provide coaching and assistance when required.
• Communicate with Management as needed to maximize efficiencies and resolve issues.
• Has the authority to make the recommendation to implement discipline and direct work of Dispatch employees.
• Handles initial Operator and Dispatcher complaints and escalates as needed.
• Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner.
• Monitor real time call flow, inbound dispatcher availability, Service Levels and other critical call statistics to ensure calls are answered in a timely manner and abandoned calls are minimized.
• Fill in as a Dispatcher when required.
• Ensure overall compliance with various office policies such as uniforms, use of electronic devices, phone compliance, meal breaks and attendance.

• Ability to manager multiple projects while managing operations
• At least three (3) to five (5) years successful supervisory experience preferred.
• Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department.
• Ability to learn and demonstrate efficiency in the use of Ride Co.
• Strong customer service skills.
• Ability to work independently and follow directions.
• Ability to adapt and remain flexible in a dynamic environment.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Work outside in varying temperature, weather, and humidity conditions, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
• Drug‑free workplace:
  Transdev…