Community Manager; LIHTC)

Job Title:

Community Manager - LIHTC EXPERIENCE REQUIRED

Supervisor:
Senior Community Manager/Portfolio Manager/VP of Community Operations

FLSA Status:
Exempt (Salary)

Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.

• Operating the community within the financial guidelines and approved budget.
• Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5‑day notices (Pay or Quits) and evictions.
• Required to work one weekend a month, preferably the first weekend of the month.
• Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely reconditioning of apartments after move‑out.
• Direct supervision of the office staff and maintenance supervisor; indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.
• Knowledge of Fair Housing Laws.
• Responsible for the interviewing, hiring and onboarding of all community team members. Order maintenance uniforms and s.
• Ensure a professional appearance and behavior at all times for self and community team members.
• Manage inventory and ordering of all necessary administrative supplies and equipment for the office staff.
• Ensure thorough knowledge, implementation and enforcement of all company policies and procedures and that all personnel in all departments operate within those regulations.
• Leasing of the community through supervision of the office and leasing personnel ensuring the use of effective sales techniques and methods.
• Approve and submit all invoices for payment through Nexus.
• Ensure all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.
• Generate and analyze various reports, i.e., leasing trends, financial performance and projections, and occupancy verifications.
• Design and maintain a resident retention program, such as a resident referral program or social activities.
• Ensure all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
• Report any unusual or extraordinary circumstances regarding the residents or the community.
• Pursue educational opportunities and self‑improvement for personal growth and development.

Directly supervises one or more team members in the office and/or maintenance teams. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining, and resolving complaints.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or three to five years related experience and/or training; or an equivalent combination of education and experience. LIHTC experience required.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical…