Assistant Nurse Manager, Family Birthplace

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.

A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities.

We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.

Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

Assistant Nurse Manager, Family Birthplace

Rotating shift, Primarily 3p-11p with flexibility to support day/night leadership teams and 24/7-unit needs

Job Summary

The Assistant Nurse Manager serves as a frontline operational leader with direct accountability for shift-level operations and team performance. This role partners with the Nurse Manager to ensure 24/7 operational excellence, staff engagement, and patient outcomes for an assigned operational area. Supports and ensures the delivery of high-quality patient care aligned with the organization’s strategic goals. Collaborates and manages clinical operations, ensures regulatory compliance, and fosters a culture of safety, professionalism, and continuous improvement.

Supports staff development, evidence-based practices, and maintains clinical competency to provide direct care when needed. Completes onboarding, performance management, and succession planning, while furthering multidisciplinary initiatives and organizational projects.

At UMMS, Assistant Nurse Managers are key drivers of culture, safety, and innovation. This role is designed as a leadership pathway position, preparing high-performing clinical leaders for future Nurse Manager and system leadership opportunities.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

· Assumes delegated operational accountability for clinical performance, staffing, quality outcomes, patient experience, and team engagement in partnership with the Nurse Manager. . Engages in the delivery of high-quality, patient- and family-centered care. Participates in rounding, provides real-time feedback and service recovery, monitors safety and quality metrics, and communicates performance outcomes to team members and providers to drive continuous improvement. Escalates quality, safety and experience concerns as needed and resolves issues as able.

· Accountable for unit-level performance metrics including quality indicators, safety outcomes, patient experience, workforce engagement, productivity, and throughput. Collaborates with providers, interdisciplinary partners, and unit team members to set goals and improve patient care in conjunction with the leader.

· Utilizes engagement data, turnover trends, and retention metrics to proactively address workforce challenges and develop unit-based improvement strategies.

· Controls onboarding, orientation, and competency validation for new and existing team members, ensuring readiness and professional growth.

· Develops emerging leaders through mentoring, coaching, and structured succession planning.

· Enforces regulatory standards and supports ongoing compliance efforts. Collaborates with leadership and team members to implement and sustain processes that promote survey readiness and adherence to accreditation and regulatory requirements.

· Monitors staffing plans, productivity, overtime…