Lead Operating Room Nurse

Job Summary

To support the Clinical Coordinator in providing high quality customer service for both internal and external customer services for both internal and external customers.

• Provides direct patient care, triage member calls, makes patient call-backs for providers, performs patient teaching, and performs and assists with procedures (based on provider orders) and applicable regulatory laws.
• Coordinates patient care for hospital admissions, specialty referrals, IV care for AHC, new mom assessment protocol (OB), MCCP (Peds), and ancillary support departments.
• Makes monthly staffing schedules and day-to-day work assignments to department staff. Assesses workloads, on an on-going basis and makes special assignments, during peak and slow periods. Collects and codes department time sheets.
• Calls in staff to meet minimum staffing requirements, including authorizing overtime,
• coordinating with other clinical teams to cover staff shortages and processes provider schedule changes when delegated by the Clinical Coordinator.
• Handles difficult and problematic work situations, including resolving member issues.
• Serves as resource for other staff members by answering questions; orients new staff, and identifies staff needs for training (and provides in-service training as needed).
• Performs special projects as assigned by the CC.
• Routinely provides feedback to CC for staff performance, work habits, and barriers to efficient, high quality work.
• Assists development and revision of department procedures.
• Performs other related duties as directed.

• Minimum one (1) year of current experience in HMO or ambulatory setting with emphasis patient education is required.

• N/A

• This job requires credentials from multiple states. Credentials from the primary work state are required itional Credentials from the secondary work state(s) are required post hire.
• Registered Nurse License (Virginia) within 6 months of hire AND Registered Nurse License (Maryland) within 6 months of hire

OR

• Compact License:
  Registered Nurse within 6 months of hire

• Registered Nurse License (District of Columbia) within 6 months of hire
• Basic Life Support from American Heart Association

• Demonstrated effective interpersonal and communications skills are required.
• Demonstrated knowledge of clinical systems and processes is required.
• Experience in IV Therapy is required.

• Previous experience in a leadership role is preferred.
• Proficiency in the use of applicable computer software preferred.
• BSN is preferred.