Client Care Specialist - Solomons, MD

Solomons Veterinary Medical Center is Hiring an Experienced Client Care Specialist!

Position Details

Role: Experienced Client Care Specialist
Status: Full-Time
Salary: Competitive and based on experience and skill set
Schedule: 5-day work week with rotating weekends

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance.

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program.

Be the Friendly Face That Starts Every Visit

At Solomons Veterinary, great veterinary care begins before a patient ever enters an exam room. As our Client Care Specialist, you’ll be one of the first points of contact for our clients, helping create a welcoming, organized, and compassionate experience for pets and the people who love them.

We’re looking for someone who can thrive in a fast-paced environment, genuinely enjoys helping people, and brings a fiery passion for veterinary medicine to work each day.

When you join Solomons Veterinary, you’ll find a fun yet professional, team-oriented atmosphere where personal and professional growth matter. If you believe there’s always something new to learn and want your work to make a difference, we’d love to meet you.

Why Our Client Care Specialists Love Working Here

• A meaningful role where your work directly impacts the client and patient experience
• A fun, professional, and team-oriented atmosphere
• A practice that values both personal and professional growth
• Opportunities to continue learning and developing your skills
• A fast-paced environment where initiative and organization are valued
• A team that shares a genuine passion for pets and veterinary medicine
• The opportunity to build meaningful relationships with clients and their pets
• A workplace where kindness, trust, and teamwork matter

What Our Client Care Specialist Do

As a Client Care Specialist, you’ll help set the tone for every client interaction while supporting an organized and efficient veterinary practice. You’ll:

• Serve as a welcoming and professional first point of contact for clients
• Deliver personalized and dedicated client care
• Communicate clearly and compassionately with pet owners
• Help create an exceptional experience for clients and patients
• Manage multiple priorities effectively in a busy client service environment
• Use strong time-management and organizational skills to keep tasks moving
• Take initiative and prioritize responsibilities as needs change throughout the day
• Maintain a calm and professional approach during busy or challenging situations
• Collaborate with teammates to support the needs of clients, patients, and the practice

What You’ll Bring

Exceptional communication and top-notch client service are essential to succeeding in this role. We’re looking for someone who brings:

• A genuine passion for pet welfare and an exceptionally kind approach
• Excellent client communication and interpersonal skills
• A commitment to providing exceptional veterinary care and service
• Effective time-management and organizational skills
• The ability to take initiative, multitask, and prioritize
• The ability to remain calm while working in a busy, dynamic client service environment
• A trustworthy and friendly personality
• A team-player mentality
• The ability to thrive in a fast-paced environment
• A desire to keep learning and growing
• A passion for veterinary medicine

The Extras You’ll…