Food Safety and Quality Supervisor

About Misfits Market

Misfits Market is a mission‑driven, high‑growth startup dedicated to reducing food waste and making shopping for sustainable, high‑quality groceries easier and more affordable. We deliver organic produce, high‑quality meats and seafood, plant‑based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e‑grocer Imperfect Foods and now leverages its in‑house transportation network to deliver directly to consumers with one of the most carbon‑efficient grocery delivery models on the market.

The Food Safety and Quality Supervisor provides proactive leadership in developing, implementing, and monitoring company quality and food safety related requirements, policies, procedures, and training. The position serves as lead for quality assurance, quality controls and Sanitation program & training execution, internal auditing, GFSI/SQF, USDA Organic and AMS Standards. This position also leads the Preparation Team in each packing facility, and includes the creation and maintenance of Food Safety Plans, compliance with Food Defense, FSVP, Sanitary Transport, and any other current and regulatory changes.

The Supervisor facilitates the document control program for the Fulfillment Centers including the upkeep of all programs, policies, SSOPs and SOPs. Also responsible for tracking and presenting Food Safety KPIs, verifying activities associated with Preventive Controls, and handling escalated customer complaint investigations and root cause analysis. The supervisor will also establish a food safety and quality culture program.

• Develops and implements Quality and Food Safety policies and programs including internal quality standards, FSMA, GMP, Environmental Monitoring Program, Sanitation, Traceability, Non‑conforming Material‑Hold and Release Programs, etc. as outlined in the Global Food Safety Initiative‑SQF Standards
• Own the customer complaint escalated investigation and root causing process and data roll up trending to prevent recurrence.
• Review, investigate and analyze customer and supplier performance feedback to determine root cause analyses and appropriate corrective actions.
• Create an efficient document control management process using available databases.
• Collect, analyze, summarize data, and create, report, and monitor food safety KPIs to effectively improve product, processes and standards across the organization.
• Provide continuous feedback, coaching, evaluating, monitoring and providing regular feedback on employee’s performance review.
• Build awareness, training, and education programs to drive cultural and behavioral changes.
• Develops and implements internal auditing programs to drive continuous improvement of Quality and Food Safety Programs.
• Conduct annual reviews of Food Safety Plans, Training Material, Sanitation Processes and food defense protocols against SQF requirements.
• Ensure auditors are calibrated and have the competency to be effective in driving continuous improvement. Lead team of QA and QC Audit Supervisors as a calibration tool.
• Serve as USDA and PACA grading standard expert to support a mission based approach to quality acceptance of produce commodities. Support hourly staff on incoming produce and grocery incoming material inspections.
• Submit claims reports in partnership with Merch and Operations Team.
• Responsible for the Preparation Team-ensuring all sorting and prepping duties are effectively completed.
• Serve as the food defense coordinator and ensure effective controls are implemented.
• Conducts preparedness exercises for responding to recall and withdrawal scenarios. During actual events, leads Recall teams to execute required activities as outlined in the program.
• Champion a collaborative culture around FSQR in partnership with Operations, Site/Merchandising, Product and the Operational Excellence-FBM Teams.
• Leads staff accountable for food safety plan Hazard Analysis and Process Preventive Controls, sanitation controls, and effective auditing. Trains, coaches and evaluates the performance of…