Assistant Director of Quality Assurance - Program Evaluations

Assistant Director Of Quality Assurance – Program Evaluations

Under the supervision of the Director of Quality Assurance, the Assistant Director of Quality Assurance – Program Evaluations support the coordination and implementation of organization-wide quality assurance, incident management, and program evaluation activities at The Arc Montgomery County. This position serves as a resource to staff, people supported, families, and other stakeholders to promote compliance, mitigate risk, and uphold the rights of people supported.

The Assistant Director of Quality Assurance – Program Evaluation represents the organization, under direction, during external monitoring, investigations, licensing, and accreditation processes.

Job-Specific Duties and Responsibilities

I. Incident Reporting

• Complete required DDA Policy on Reportable Incident & Investigation (PORII) training.

• Lead internal incident investigations under the direction of the Director of Quality Assurance.

• Monitor and review incident reports for accuracy, timeliness, and regulatory compliance.

• Ensure appropriate policies and procedures are followed related to the submission of reportable incidents and required follow-up timelines.

• Support incident report training for DSPs, supervisors, and leadership staff as assigned.

II. Program Evaluation

• Conduct and participate in program site reviews.

• Participate in Quality Assurance oversight committees as assigned, including Human Rights, Reportable Incident, Admissions, Discharge and Review, and Safety Review committees, as needed.

• Review and follow up on stakeholder satisfaction surveys for people supported and family members or advocates.

III. External Incident Investigations

• Compile and submit documentation requested by OHCQ.

• Assist with drafting Plans of Correction (POCs) as needed.

• Track and follow up with programs on implementation and compliance with approved POCs.

IV. Licensing/Accreditation

• Support organizational preparation for licensing and accreditation reviews and ongoing compliance.

• Participate in entrance and exit meetings during reviews under direction.

• Assist with drafting Plans of Correction following reviews.

• Support oversight of nursing-related compliance with applicable OHCQ and MBON regulations.

• Assist with preparation and submission of the annual DDA Quality Assurance Plan and monitor approval and compliance.

• Track and follow up with programs on implementation and compliance with approved POCs.

VI. Policy and Procedure

Qualifications

• Master's degree plus three years of relevant professional experience; or Bachelor's degree plus five years of relevant professional experience; or high school diploma plus nine years of relevant professional experience.

• Three years of experience must be at a supervisory level.

• Must communicate effectively in written and spoken English.

• Must be proficient in Microsoft Outlook, Word and Excel.

• Experience with program evaluation preferred