Assistant Property Manager, Timbercroft s

Description

Be a part of the best team in Property Management!

Vesta Management is seeking to hire an affordable housing experienced, results driven, customer service focused Assistant Property Manager to support operations at Timbercroft Apartments in Owings Mills, MD. The ideal candidate will have experience with affordable housing programs such as LIHTC and Section 8, takes pride in their work, and genuinely cares about creating a positive experience for our residents.
Join our team and be a part of Vesta’s success story!

At Vesta, we take pride in hiring the best talent in Property Management. We work hard and we have fun doing so. In addition to our generous benefits package, we offer service awards, performance bonuses, team member appreciation events and opportunities for growth. Our benefits include:

• Medical, dental & vision insurance
• Company matched 401(K)
• Paid time off
  - Vacation, sick, floating holidays
• 12 additional paid holidays
• Tuition Reimbursement
• Pet Plan Pet Insurance
• Employee Assistance Program
• Long & Short-Term Disability Insurance
• AND MORE

The Assistant Property Manager is responsible for assisting and supporting Property Manager and support staff in achieving maximum occupancy and collections at the property. Communicate and collaborate with site staff to ensure that all site compliance and financial administrative procedures are met. This position also assumes the role of person in charge when a Property Manager is not present.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Depending on the needs of the property, the Assistant Property Manager will be responsible for all or some of the following duties:

• Fosters a positive, active and collaborative relationship with residents, communities, and associated agencies.
• Works with Property Manager in all functions with a significant focus on assisting in support of site staff.
• Assists and supports Property Manager in the coordination and processing of compliance and financial administration, leasing, resident retention, and maintenance and safety.
• Responsible for keeping reception area clean with professional surroundings.
• Answer and direct incoming calls to the appropriate team member. When the appropriate team member is unavailable, ensure proper follow up.
• Listen and address resident concerns/requests timely, to ensure resident satisfaction or if their requests are unreasonable, ensure they receive a response regarding our action/inaction.
• Greet, introduce, welcome and convey benefits of the property to prospective residents and visitors. Coordinate leasing to include interviewing prospective residents and assessing their needs and qualifications. Secure a completed welcome card and/or application from the prospective resident. Enter prospective resident information into the property data system.
• Schedule application intakes, interviews, processing and preparation of applications, and their distribution.
• Accompany prospective residents to apartments, discuss size and layout, terms of lease, and available facilities, i.e., swimming pool, laundry, shopping centers, services available.
• Qualify prospective residents, based on property program requirements and the tenant selection plan.
• Coordinate and maintain a healthy applicant waiting list to ensure future maximization of occupancy.
• Calculate rent, based on property program/procedures or rent schedule.
• Complete appropriate lease forms/documents and collect reservation deposit (if applicable), security deposit, and initial or prorated rent.
• Handle marketing outreach to include interacting with neighborhood groups, local employers, community organizations and any other sources of prospecting and lead generation with a focus on converting leads into rentals.
• Conduct marketing surveys and regularly review traffic reports, share trends with Property Manager.
• Assist with and attend resident retention initiatives (i.e., resident functions, promotions, monthly newsletters, etc.) and property-issued communications/notices (i.e., bad weather, emergency, etc.).
• Gather, prepare, and execute lease renewals, and…