General Manager

BENEFITS:
· Health Insurance
· 401(K) Matching
· Paid Time Off
· Disability Insurance
· Opportunities for Advancement KB Fast Food
- General Manager
- Burger KingOB

SUMMARY:

The General Manager has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on the Customer Promise, and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The GM mobilizes the restaurant management team to oversee the financial controls, operations, people development, customer service, and BKC compliance within the restaurant across all shifts. A GM should be able to work long and/or irregular hours, including extra shifts, as needed, for proper functioning of the restaurant.

PRINCIPAL RESPONSIBILITIES AND

KEY ACTIVITIES:

1. Leads Operations Excellence:
Directs efficient and accurate preparation and sale of products and preventive maintenance of restaurant facilities for Customer Promise delivery.
• Provides operations direction to team in a clear, concise, and positive way and coaches others to lead operations (Leads People/Influences Others)
• Sets an example for team by working hard to implement shift plans and ensure swift and smooth operations (Gets Results)
• Identifies and resolves bottlenecks in operations to improve speed of service (Solves Problems)
• Gets the right people involved to prevent and resolve restaurant equipment problems (Solves Problems)
• Monitors BK operational programs, processes, and metrics to identify restaurant issues;
Involves management team in resolving operational challenges (Shows Drive/Leads People/Solves Problems)
• Demonstrate patience and a positive attitude with management team and crew members while delegating tasks and giving production instructions (Influences Others)2. Leads Customer Promise Delivery:
Motivates and directs team members to do what it takes to exceed customer expectations with food and friendly service in clean surroundings.
• Makes a professional impression on customers and team through positive and friendly attitude and proactive interaction to seek feedback on customer experience (Influences others/Shows Drive)
• Works with team to act on customer feedback and resolve customer complaints in a timely, friendly, and professional manner (Leads People/Solves Problems)
• Directs team to take pride in the details of delivering the customer promise and Brand Delivery Standards (Gets Results)
• Demonstrates flexibility to meet different team needs to ensure customer promise delivery (Can Play Many Roles)
• Identifies and implements local strategies to market the restaurant and promote restaurant involvement in the community(Shows Drive /Gets Results)3. Builds Team Talent:
Provides coaching and feedback to crew and managers on crew stations, BKC products, processes, and policies; leads restaurant management team in recruiting, selecting and retaining effective crew talent.
• Delegates work to team members in a way that encourages them to work together to ensure the restaurant operates to BKCStandards (Leads People)
• Coaches management team members on people leadership skills and management tools for maximum efficiency and promotability; makes them feel their contributions are valuable (Leads People)
• Review restaurant’s operational, financial, and marketing targets and results to set challenging goals for self and team, provide timely performance feedback, and ensure accountability (Shows Drive /Leads People)
• Coaches management team with knowledge of employment laws and policies and delegates new responsibilities in building crew talent (Leads People)
• Leads the development and implementation of strategies to identify/hire/promote/orientate and retain effective crew…