Cleaning Crew

To ensure that TGI Friday’s restaurants are clean and presentable to provide a quality Guest experience.

• Responsible for following Friday’s cleaning standards as outlined in the cleaning system.
• Responsible for ensuring all trash is disposed of accordingly.
• Cleaning and sanitizing kitchen and cooking equipment.
• Dusting and cleaning windows, counters, tables, and woodwork.
• Maintains cleanliness of restroom, perimeter of building and parking lot.
• Work with a team and individually to complete cleaning tasks in an efficient and timely manner.
• Follow proper food/health safety precautions and processes.
• Perform duties as directed by management.

Influences:

• Guest Experience
• Issues around cleanliness and sanitation

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Cleanliness and sanitation

• Previous experience cleaning restaurants and equipment a plus
• Must be able to work with Team Members
• Must have professional appearance and conduct
• Must be thorough and detail oriented
• Ability to adapt and take direction
• Must be able to work individually and as a part of a team
• Must have strong work ethic and initiative
• Must be a team player and good communicator
• Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer
• Must be able to reach, bend, stoop and wipe frequently
• Must be able to walk and stand during entire shift

• Understands how their role impacts the Guest.
• Displays a caring attitude towards Guests.
• Contributes to the Guest experience through knowledge of job and products.
• Demonstrates a service attitude by providing support to those who are directly serving the Guest.
• Handles special requests in a responsive and positive way.
• Utilizes customer feedback to provide a better Guest experience.

• Pays close attention to Guests' and coworkers’ special requests to ensure accuracy.
• Responds positively to conflict situations and works to find appropriate solutions.
• Keeps interaction positive and productive; avoids conveying negative messages.
• Shares information with others to raise awareness of potential needs and concerns.
• Listens carefully and attentively to others without interrupting.
• Asks thoughtful questions to ensure proper understanding of the message being conveyed.
• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

• Shows Guests and Team Members that (s) he genuinely enjoys the job.
• Displays passion, energy and pride in doing the job right.
• Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.
• Focuses on the way (s) he approaches a task, not just the task itself.
• Takes independent action to improve existing systems and processes.
• Enthusiastically promotes the TGI Fridays brand and menu items.

• Arrives on time and ready to work dressed in proper uniform.
• Attends all required shift meetings and is prepared to contribute.
• Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
• Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly.
• Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.