Lead Retail Associate- Washington Commanders Team Store

ROLE OVERVIEW

The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

• Drive sales results by consistent execution of daily operations

• Support back of house operations; maintain stockroom organization

• Knowledge of retail operation systems including but not limited to Op Suite
  5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)

• Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)

• Work with Retail Associates to ensure an exemplary fan experience

• Communicate expectations for assignments and projects to Retail Associates

• Provide training and assistance to Retail Associates as required

• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience

• Understands Fanatics Values and how they relate to their role

• Perform ‘Manager on Duty responsibilities’ as needed

• Identify opportunities to improve processes, products, or fan experiences

• Apply creative thinking and new approaches to solve complex challenges

• Act with urgency and adapt quickly in a fast-paced, high-growth environment

• Collaborate cross-functionally to drive shared goals and team outcomes

• Build strong partnerships across the organization to deliver results

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes

• Use data and digital tools to inform decisions and enhance performance

• Demonstrate curiosity and adaptability in adopting new technologies and ways of working

• Contribute to a culture of innovation and continuous improvement

Required Qualifications:

• Must be at least 18 years of age

• Previous retail, customer service, or hospitality experience preferred

• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events

• Reliable attendance and punctuality

• Strong communication, interpersonal, and teamwork skills

• Ability to work effectively in a fast-paced, team-oriented environment

• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds

• Maintain a professional appearance and represent the Fanatics brand positively

Education:

• High school diploma or equivalent experience preferred

Note:

The original description contains company overview and promotional language that has been condensed into job-relevant content. Salary and commitments below.

The salary for this position is between $17.98 and $24.86 per hour, in compliance with Maryland salary transparency requirements. This range reflects the expected compensation based on qualifications, experience, and location.

We are committed to providing a supportive and inclusive work environment.