Key Holder: Rock Hall, MD

Benefits

• Generous SPIFF Plans
• Generous employee discount programs
• Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees
• 401(k) Plan
• Company Contribution to Retirement Savings Plan
• Paid Training
• Flexible Work Schedule
• Direct Deposit—paid weekly for hourly positions
• Supplemental Insurance Policies:
  Disability, Life Insurance, Accident
• Company Paid Life Insurance for Eligible Employees
• Flexible Spending Account "FSA" for Eligible Employees
• Dependent Care FSA for Eligible Employees
• Generous Vacation Time for Eligible Employees
• Personal Time for Eligible Employees
• 6 Paid Holidays for Eligible Employees

We are looking for friendly, customer‑oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!

Key Holders are responsible for opening and closing a store and perform other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy, and ensuring the alarm system is working properly.

• Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly
• Partner with store management to coach all store staff on inventory management best practices as they apply to each person’s job duties
• Assist in training employees to maintain and update plan‑ograms throughout the store
• Execute the daily operational, day‑to‑day goals and priorities assigned by store management
• Assist in the training and development of peers
• Open and close registers
• Be responsible for counting money and making bank deposits while manager on duty
• Protect company assets by following all loss‑prevention procedures; train staff on same
• Maintain an open and positive relationship with the store management team
• Address all safety concerns immediately
• Report all incidents and accidents immediately and complete the online report form
• Update store management team about the progress of the store and staff on a regular basis
• Actively participate in daily huddle meetings
• Ensure all receiving is completed in compliance with company procedures to maintain an accurate inventory
• Review the daily W.E.A.D. (Walk Every Aisle Daily) appearance of in‑store displays, window displays, and end caps and oversee necessary changes to improve overall presentation
• Monitor all store transfers and expedite all outstanding transfers
• Be responsible for opening and closing the store and securing all store assets
• Process damaged and defective goods in a timely and accurate manner
• Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello’s Ace Hardware
• Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction
• Be "customer ready" whenever you are on the stage/sales floor
• Recommend related items when appropriate and execute the sales process
• Maintain awareness of all promotions and advertisements
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team keep the receiving and back‑stock area clean and organized
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses; protect all company assets and report any missing or damaged merchandise to your supervisor
• Advise store management of any pricing errors
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, screen repair, and keys
• Ensure all shipments are packed out in their proper homes and all overstock is moved away
• Follow and enforce all policies in the company handbook
• Complete other duties as assigned

• Retail Sales experience 1 year (Preferred)
• Retail Math experience 1 year (Preferred)
• Leadership experience 1 year (Preferred)
• Bi‑lingual (Preferred)

• Essential Physical Ability:
  Frequency - Requirement
• Walking:
  Frequent - Flat surfaces from point to point
• Standing:
  Constant - All work performed on feet
• Sitting:
  None
• Stooping:
  Frequent - To pick up cartons at floor level
• Reaching:
  Frequent - To a height of 6 feet
• Lifting:
  Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity:
  Frequent - Must be able to use at least one hand to operate register and complete paperwork
• Pushing/Pulling:
  Frequent - Move hand jacks from place to place
• Carrying:
  Frequent - Up to 50 lbs., up to 10 feet, occasionally more
• Climbing:
  Infrequent - Stairs in storage rooms, ladders
• Vision:
  Constant - Read labels, recognize boxes, safety in working
• Hearing:
  Constant - Safety signals