Lead Retail Associate- Washington Commanders Team Store

Lead Retail Associate — Washington Commanders Team Store

Landover, MD, United States (On-site)

Role Overview

The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility, including pre‑game, in‑game, and post‑game operational support.

How You Will Drive Impact

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

• Drive sales results by consistent execution of daily operations
• Support back‑of‑house operations and maintain stockroom organization
• Maintain knowledge of retail operation systems (Op Suite
  5.0, POS, CAYAN)
• Partner with the leadership team on revenue targets, per‑cap, and UPT (unit per time)
• Work with Retail Associates to ensure an exemplary fan experience

• Communicate expectations for assignments and projects to Retail Associates
• Provide training and assistance as required
• Coach associates based on observed performance and operational excellence
• Understand Fanatics Values and how they relate to the role
• Perform Manager on Duty responsibilities as needed

• Identify opportunities to improve processes, products, or fan experiences
• Apply creative thinking and new approaches to solve complex challenges
• Act with urgency and adapt quickly in a fast‑paced, high‑growth environment

• Collaborate cross‑functionally to drive shared goals and team outcomes
• Build strong partnerships across the organization to deliver results

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

• Must be at least 18 years of age
• Previous retail, customer service, or hospitality experience preferred
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
• Reliable attendance and punctuality
• Strong communication, interpersonal, and teamwork skills
• Ability to work effectively in a fast‑paced, team‑oriented environment
• Ability to stand, walk, bend, and move throughout scheduled shifts, lift, carry, and move merchandise weighing up to 25 pounds
• Maintain a professional appearance and represent the Fanatics brand positively

• High school diploma or equivalent experience preferred

The salary for this position is between $17.98 and $24.86 per hour, in compliance with Maryland salary transparency requirements. This range reflects the expected compensation based on qualifications, experience, and location.

We are committed to providing a supportive and inclusive work environment.

• Posting Date 06/09/2026, 06:42 PM
• Location 1600 Fed Ex Way, Landover, MD, 20785, US (On-site)