Merchandising Service Associate - Plant Service Lead

Always provide SMART customer service through the daily execution of Lowe’s customer service policies, procedures, and programs. Build relationships with vendors by directing and checking to ensure merchandise resets are completed according to Lowe’s specifications. Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs.

• Although most of the time will be spent in activities that do not involve direct customer interaction, the individual in this role is expected to engage with customers when the opportunity arises, including: understand customers’ needs; assist in locating, demonstrating, selecting, carrying, and/or loading merchandise; listen to and respond knowledgeably and promptly to customer questions; and demonstrate sincere appreciation to customers.
• Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Empty plant racks onto plant tables, merchandising by planogram, price, and color block as they arrive.
• Identify damaged or missing signage, displays, collateral and order replacements in accordance with merchandising standards and planogram details.
• Update and validate way finding and product location signage as well as digitize maintenance of this information throughout the store.
• Ensure cross merchandise, side stack products, j‑hooks and gravity feed bins are placed appropriately to drive add‑on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain a high level of communication and partnership with MSM and red‑vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
• Adjust fixtures, rotate stock, display products and support materials using power equipment such as lifts or order pickers per service expectations and processes.
• Review, complete, and enter completion details—time spent, photographs, and confirmation— for all assigned service and maintenance tasks.
• Ensure all displays are safe and in working order and repair or replace them as needed.
• Repair or seal damaged packaging and boxes including peg‑hook items.
• Remove all trash, move cardboard boxes to the bailer, and move plastic wrap and other debris to the compactor.
• Replace light bulbs and alert the appropriate contact when additional maintenance issues are noted.
• Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards and programs such as Zone Recovery to maintain cleanliness and organization of the Outside Garden and other working areas.
• Maintain a safe and secure work environment, including daily safety reviews, hazard identification, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements relevant to one’s regular job duties, including top‑stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operate store equipment as needed depending on the specific role and department (e.g., Zebra phone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compactor baler).
• In addition to the responsibilities above, the individual is also held accountable for other duties as assigned.

• 6 Months of live nursery experience or general merchandising experience.

• High school diploma or GED.
• 6 Months of Lowe’s sales‑floor experience.
• 6 Months of experience performing product merchandising tasks, including reading planograms, setting up, and tearing down displays.
• 3 Months of experience operating power equipment such as lifts, order pickers, and similar equipment.

Pay Range
: $15.50 – $21.70 per hour. Starting rate of pay may vary based on position offered, location, education, training, and/or experience.

Associate Benefits include health, dental and vision insurance, life and disability insurance, paid time off based on…