Part Time Branch Ambassador - Hamphsire Langley

Part Time Branch Ambassador
- Hampshire Langley

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space. You don't just process transactions—you embody our culture of outstanding hospitality.

• Guardian of Trust & Accuracy
  - Execute high-volume cash transactions with 100% accuracy; maintain a compliance-first mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met.
• Digital Concierge
  - Educate clients on how to use mobile banking, remote deposit capture, and contactless payments.
• First-Line Consultant
  - Identify customers’ needs through active listening and pair them with appropriate digital tools or banking solutions.
• Hospitality Lead
  - Greet customers and ensure no one feels like just a number, balancing efficiency with warmth.

• Hospitality Heart
  - Natural gift for making people feel welcome and heard.
• Tech Fluency
  - Early adopter of apps and digital tools and enjoys teaching others.
• Precision and Detail
  - Satisfied with getting numbers right and following clear procedures.
• Adaptability
  - Comfortable moving between cash drawer and digital demo.
• Curiosity
  - Constantly looking to improve the customer journey.

• Support surrounding branches within a 50-mile radius and occasionally assist other locations.
• Work a flexible schedule, including nights and weekends; adapt to business-driven schedule changes.
• Attend all required training sessions, which may occur on a different schedule.
• Lifting up to 25 pounds and standing or moving for extended periods.
• Maintain regular attendance and consistency.

• High School Diploma, GED, or equivalent.
• At least 1 year of retail, sales, or customer service experience.
• At least 6 months of cash handling experience.

• Associate’s degree.
• 2+ years of retail or customer-facing experience.
• Proficiency in G-Suite.
• Strong written and oral communication skills.

• Medical, dental, vision, and prescription coverage day 1.
• Flexible Spending Accounts, life and disability insurance.
• Paid time off, education assistance, matching 401(k) up to 7.5%, paid parental leave.
• Mental health support and backup child or elder care.
• And more.

Part-time salaries are prorated based on the agreed number of hours. Full-time range for this role in specific locations includes $48,048 for branch ambassador positions in Takoma Park, MD.

Capital One is an equal opportunity employer, including disability and veteran status. We are committed to non-discrimination in compliance with federal, state, and local laws. Capital One promotes a drug-free workplace.

If you require accommodations while applying, please contact the recruiting team.