Golf Club Fitter​/Retail Sales Associate

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization and drive a family culture inspired by our vision to inspire people through golf and tennis.

Reporting to the Sales and Service Manager, a Hard Goods Associate is responsible for engaging customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. This role involves assisting with front‑end operations such as returns, exchanges, promotions, and ensuring merchandise is presented at a premiere stock and visual level. The Associate demonstrates product knowledge, assists with club fitting, and maintains a clean, operational environment.

• Engage with every customer encountered and offer world‑class service by leveraging PGATSS Service behaviors.
• Build lasting relationships that keep customers returning.
• Seek out and engage customers throughout the Hard Goods areas (Simulators, Putting Green, Club Repair, and Accessories).
• Maintain a working knowledge of all front‑end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Assist in keeping Hard Goods areas—Simulators, Putting Green, and Accessories—merchandise at a premiere stock and visual level to drive sales and the customer experience.
• Ensure all Hard Goods areas, equipment, and supplies are always maintained and operational.
• Keep Hard Goods areas in a clean, professional presentation at all times.
• Demonstrate in‑depth product knowledge of various golf clubs and explain their features, benefits, and differences to customers.
• Execute proper customer fittings in accordance with PGA TOUR Superstore–trained fitting techniques.
• Maintain a culture of ethical conduct, safety, and compliance across all departments.
• Assist customers with club fitting, selecting the right shaft, grip, and specifications for optimal performance.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services, inform, educate, and promote offerings to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain a best‑in‑class experience for customers.

• Communication: Strong listening and interpersonal skills; good verbal and written communication; able to communicate cross‑functionally.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service, or similar experience preferred.

Must be able to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30‑lb. box overhead.

Must be able to maintain flexible availability, including nights, weekends, and holidays.

Ability to quickly learn business acumen with appropriate training.

Candidates should demonstrate strong self‑accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, marital status, genetic information, and any other legally protected status. All associates are prohibited from engaging in any form of discrimination, and those who believe they are being discriminated against should report it immediately to the Human Resources department.

Retaliation against anyone for making such a report is prohibited.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.