Store Lead - Queenstown Outlets

Location

Queenstown, Maryland

The Store Lead will support the Store Leadership Team by handling cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). They will represent the brand, operate professionally, engage customers, maintain store standards, and support teamwork and employee development.

• Assist in developing talent through the training of associates, including in-the-moment coaching conversations.
• Partner with Store Manager to address performance concerns with associates.
• Support and participate in all company training and development initiatives.
• Foster a positive work environment and provide direct, objective feedback in a timely manner.
• Assess performance and provide appropriate feedback daily and during the annual performance review process.
• Motivate and inspire associates to build brand loyalty and create a positive store environment for internal and external customers.
• Model, encourage, and demonstrate exceptional customer service behaviors on the sales floor, maintaining high standards and brand integrity.
• Represent the company professionally and positively.
• Support the management team to maximize productivity through operational and product knowledge, customer service, and participation in key store initiatives.
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, driving store profitability, and leveraging payroll.
• Process payroll weekly, modify schedule based on business climate.
• Maintain a clean, organized, and efficient stockroom, adhering to set policies.
• Ensure Environment (CRE) Standards & Safety requirements are met.

High school diploma or equivalent.

• 1-3 years of previous retail experience.
• Must be at least 18 years of age.

• Excellent customer engagement.
• Detail oriented.
• Ability to prioritize tasks.
• Ability to work in a team environment.
• Ability to give and receive performance-based feedback.
• Commitment to self-development.
• Effective communication.
• Adaptable and flexible to changing priorities.
• Excellent time management, planning, and organization skills.
• Proficiency in Microsoft Office and internal applications.
• Ability to work a flexible schedule, including weekends.
• Physical ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs.

Hourly salary: $17.00 – $21.00 per hour.

• Paid Time Off.
• Employee Discount.
• 401(k) with company match.
• Wellness Reimbursement.
• Adoption Assistance.
• Backup care for kids, pets, and the elderly.
• Choice of health insurance plans.
• Company-paid life/AD&D.
• Short and long term disability.
• Various voluntary benefits.
• Employee Assistance Program.

Benefit offerings are subject to change and vary by role/level for each position. Respective waiting periods may apply to certain benefit offerings.

The Children's Place is an Equal Opportunity Employer committed to a diverse and inclusive work environment.