Department Supervisor - White Marsh, MD

Job Description

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility of your department’s strengths and identifying commercial opportunities and work with your Department Manager to act upon them.
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
• Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

• Retain and share your knowledge and skills with the Store team.
• Collaborate, plan & work with in‑store Visual Merchandiser team.
• Give & receive feedback with your colleagues to learn, develop & support each other.
• Maintain regular communication with store colleagues to inform, motivate and inspire – daily, weekly meetings.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.

• Secure a clean and tidy sales floor and back of house including stockroom areas.
• Ensure high fashion quality, visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to Area team.
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided.
• Upkeep & follow best practice for any in‑store OMNI Services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Maintain a strong balance and the maintenance of price signs in‑store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store.
• Update & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness, etc.).
• Take responsibility for opening & closing of store daily.

Who You Are

• Emerging leader who enjoys taking responsibility.
• Ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• Achievement‑oriented, motivated by performance and competition, and truly customer centric.

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you’re encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits…