Retail Assistant Store Manager

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well‑established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULL PANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross‑border e‑commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

We are looking for an Assistant Store Manager to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations are occurring as expected, and providing a great experience in store. This individual must have a strong attention to detail and be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager.

The position reports to and receives functional guidance from the Store Manager.

• Manage a team of Brand Associates setting expectations, goals, and developing talent
• Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience
• Maintain a clean, organized, and safe store environment for customers, employees, and store products
• Focus on providing a positive customer and employee experience
• Set high store standards that reflect company brand image, values, and culture
• Subject matter expert on POP MART core business information including POP MART's characters information, products, and company history information
• Support company marketing events such as in‑store events, Pop‑up events, conventions, and new store openings
• Support company Robo Shop business as needed and follow up with in‑store Robo Shop employees and Robo Shop business partners as needed
• Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, and store sales trends
• Drive sales of company key products such as Blind boxes, MEGA, and accessories
• Must be able to work flexible hours including nights, weekends, and holidays

• Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
• Installation of marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
• Remerchandise the sales floor based on product sell‑through or slow‑moving product, making strategic decisions that align with business needs
• Work closely with Inventory ASM to determine BOH and warehouse inventory levels
• Required to work specific days of the week depending on Visual/Inventory Management responsibilities
• Responsible for back‑of‑house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing

• Retail industry knowledge, skills, and abilities
• Ability to lift large boxes up to 50 lbs.
• Confidence and comfort engaging customers to deliver great customer experience
• More than 2 years of store leadership experience in retail
• High level of ethics, values, integrity, and trust
• Experience working independently in an ambiguous environment with minimal supervision
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
• Ability to adapt to a fast‑paced environment and implement new standardization directives
• High School Diploma
• Must be 18 years old or older
• You are…