Receptionist, Retail

Position Summary

Are you looking for an opportunity to build upon your amazing administration skills and experience and help support an office of hard‑working, fun and collaborative people? If yes, then we want to hear from you! Southland Industries is seeking an out‑going, energetic and detail‑oriented individual to join our team in Fort Worth, TX. We want you to really own this role, have fun and make it your own.

In return, we’ll support you and give you the room to grow professionally and personally.

• Answer phones, messages, order supplies, distribute mail.
• Process packages, UPS, Fed Ex, CA Overnight.
• Customer service
• Help Office manager with events organization.
• Other duties as assigned.

• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Responds to requests for service and assistance.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification.
• Ethics
  - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Quality
  - Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality;
  Monitors own work to ensure quality.
• Quantity
  - Meets productivity standards;
  Completes work in timely manner.
• Adaptability
  - Adapts to changes in the work environment;
  Changes approach or method to best fit the situation;
  Able to deal with frequent changes, delays, or unexpected events.
• Attendance/Punctuality
  - Is consistently at work and on time.
• Dependability
  - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments.
• Language Skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability
  • Initiative
    - Undertakes self‑development activities;
    Asks for and offers help when needed.
• Education and/or Experience
  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

As a 100% employee‑owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre‑tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company‑paid memberships for professional associations and licenses
• Wellness benefits

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast‑paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team.

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland…