Sales Assistant

Location: Rossville

About us:

Lee Spring manufactures and distributes mechanical springs, wire forms, stampings, and four-slide parts worldwide. We offer an extensive product line of more than 25,000 inventoried products in a variety of materials available in stock and ready to ship today. In addition, we also manufacture springs made to customer specifications. Lee Spring is the premier global source for stock catalogs and custom-designed mechanical springs and related products.

Founded by Robert Lee Johannsen in 1918, Lee Spring began in Brooklyn New York, and our Global Headquarters are still based in Brooklyn today. Through the years, we have expanded with additional strategic locations throughout the United States, Europe, Latin America, and Asia. We are well known for our extensive and comprehensive catalog of stock springs that have been used by engineers, professionals, and buyers for decades.

Beyond the catalog, we have considerable custom spring capabilities, personnel, and proficiency that come with our many years within the industry.

Sales Assistant Support the sales team to grow and maintain sales with new and existing customers. Communicate with people inside and outside the organization to develop constructive and cooperative working relationships and maintain them over time.

Responsibilities:

Customer Satisfaction - communicate with customers to inform them of order delays, short shipments, shipping notifications, obtain custom and catalog quote feedback and address any other questions.

Custom Quote Pricing - review each custom quote to determine the appropriate price and correct lead time. Ensure all part numbers, descriptions, routes and contact info is accurate.

Catalog Quotes - send out catalog quotes to customers.

Order Entry - process both custom and stock purchase orders.

Purchase Order Follow Up - contact customers or the salesperson to obtain a revised PO with accurate pricing.

Updates - work with the Engineering team to create new updated quotes for existing items.

Pricing Resolution - respond to customer's inquiries about pricing discrepancies. Research the problem to find out why the pricing is different than what the customer believes it should be.

Outside Sales Team Assistance - work with our outside sales representatives to support customers with requested information, provide timely resolutions for questions, concerns and situations that should arise while they're in the field and act as a liaison for them with other departments and staff.

Other duties as assigned

Skill Requirements:

High diploma or equivalency

Attention to detail

Strong organizational skills

Ability to work in a fast-paced and dynamic work setting

Strong interpersonal and communication skills

Excellent verbal and written skills

Other duties as assigned

Microsoft Office proficiency

Must have dependable transportation
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