Branch Banking Client Consultant -PT

Job Summary

Branch Banking Client Consultant I is responsible for interacting with clients and providing exceptional service by greeting them as they enter our branches and providing the services needed to meet their financial goals. The role processes financial transactions accurately, efficiently, and friendly while maintaining operational standards and assisting the team in meeting branch goals.

• Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non‑interest income) and primary client acquisition. Actively seek and deliver the right client introductions to appropriate team members to achieve growth targets and execute successful sales initiatives.
• Client
  
  Experience:
  
  Provide a positive client experience by assisting with account questions, problems, and complaints and by researching and communicating to resolve issues in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals defined by Retail Leadership, including referrals.
• Risk Management: Deliver timely and accurate daily financial transactions, striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.
• Additional Accountabilities: Perform special projects and additional duties as required, consistently adhering to regulatory and compliance policies and completing required compliance trainings. Maintain compliance with applicable federal, state and local laws and regulations.

• Required Qualifications: High School or high school equivalency (GED, HiSET, TASC). 0‑3 years of customer service and sales experience.
• Preferred Qualifications: Experience in the financial services industry.

• Action‑oriented: Enjoys working hard, takes initiative with minimal planning, and pursues action to achieve results.
• Business Acumen: Knows products and understands the sales process, recognizes market strategies and customer motivations, and is willing to innovate.
• Approachability: Easy to approach, warm, pleasant, gracious, and patient with clients.
• Problem Solving: Uses rigorous logic and methods to solve difficult problems, probes sources for answers, and listens actively.
• Priority Management: Allocates time efficiently, eliminates roadblocks, and focuses on important tasks to achieve goals.
• Relationship Building: Builds and maintains effective relationships with stakeholders, communicates clearly, collaborates proactively, and delivers tailored solutions to enhance the client experience.

No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws. The starting base pay will be determined based on location, experience, and other non‑discriminatory factors. Pay range: $17.00 – $22.55 per hour. Pay may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Flagstar provides teammates access to a variety of benefits, including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.