Workplace Solutions Coordinator

Role at a Glance

This role will coordinate commercial moves for Hilldrup’s Workplace Solutions accounts, managing the process from order initiation through delivery. It involves frequent communication with clients, agents, and internal teams to ensure a seamless experience. The role proactively resolves issues, maintains detailed records, and handles multiple moves monthly.

You will oversee all aspects of the move process—from the initial order through successful delivery. Your responsibilities include serving as the primary point of contact for customers, ensuring a smooth and professional experience, and frequently interacting with United Van Lines agents, national account representatives, customers, and internal staff, including operations and sales, to align logistics and services.

You’ll be responsible for receiving and updating move orders from account representatives and prospects through various channels. This includes working closely with both origin and destination agents, adjusting registrations as needed, and confirming all details such as crew assignments, scope changes, and delivery timelines. Coordinating services like estimated time of arrivals (ETA) and destination support is a key part of daily responsibilities.

You’ll also prepare required reports and correspondence, and make occasional site visits to build and maintain strong client relationships.

In this role, you are expected to identify potential issues early and take the initiative to resolve them efficiently, keeping customers and internal stakeholders informed every step of the way. After‑hours support for your assigned accounts may also be required. You’ll maintain active files, manage logistics across service lines—including air cargo and trucking—and stay flexible to support evolving business needs.

Education
:
High school diploma or equivalent.

Experience
:
One to two years of customer service experience.

• Customer Focused
• Collaborative
• Communicative
• Resilient
• Strive for inclusion of others
• Solution‑finder
• People‑person
• Organized
• Microsoft Office

Hilldrup operates across Virginia, Maryland, North Carolina, South Carolina, Georgia, and Florida, employing over 500 professionals who handle domestic and international moves, logistics, and workplace solutions for Fortune 100 companies, federal agencies, universities, and hospitals. Hilldrup is an award‑winning workplace where employees feel valued, are encouraged to grow professionally, and are empowered to build lasting careers.

Hilldrup is an equal opportunity employer for all protected groups, including protected veterans and individuals with disabilities.