Inside Sales Representative​/Account Manager Owings Mills, MD

Overview

Inside Sales Representative / Account Manager job at Acara Solutions. Owings Mills, MD.

Inside Sales Representative / Account Manager

At our company, we are committed to delivering high-quality medical equipment that enhances patient care and supports the operations of hospitals and senior living homes across North America. We pride ourselves on exceptional service and long-term customer relationships built on trust, responsiveness, and deep industry knowledge.

• Serve as the primary point of contact for assigned hospital and senior living accounts.
• Build and maintain strong, long-lasting client relationships through proactive communication and support.
• Understand client needs and challenges to provide tailored product recommendations and solutions.
• Identify new business opportunities within existing accounts and work to expand product adoption.
• Prepare and deliver quotes, product information, and sales documentation.
• Collaborate with the logistics and customer service teams to ensure timely deliveries and service satisfaction.
• Track account activity using CRM tools and maintain accurate records of all customer interactions.
• Monitor industry trends and competitor activity to identify potential threats or growth areas.
• Support occasional outbound sales campaigns targeting upselling or re-engagement.

• 4+ years of experience in inside sales, account management, or customer success
• Experience in the medical equipment industry an asset
• Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong problem-solving skills with a solutions-oriented mindset.
• Proficiency with CRM systems an asset
• Knowledge of hospital purchasing cycles or senior living procurement processes is a strong asset

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.