Commercial Solutions Specialist - Mobility

Role Overview

We are looking for a Commercial Solutions Specialist to act as the vital bridge between our Sales Organization (including Sales Operations and Sales Enablement) and the Commercial Platforms teams. You are not a back-office admin; you are a “Field Architect” who understands the daily grind of a sales rep and the complexities of the sales cycle. Your mission is to identify friction in the sales process and translate those business needs into high-impact, AI-driven technical requirements for our Salesforce (SFDC) environment and our broader Sales Tech Stack.

To transform our commercial infrastructure into a competitive advantage—creating an ecosystem where the tech stack is invisible because it works so well, and where manual tasks are replaced by automated, intelligent workflows.

• Sales Ethnography: Conduct discovery sessions with the sales team to map the end-to-end sales cycle, identifying every manual “bottleneck” that slows down a deal.
• Requirement Translation: Convert “Commercial Pain” into “Technical User Stories.” You will work closely with the Product Owner and Tech Team to ensure business needs are technically feasible and strategically aligned.
• Bridge Communication: Serve as the primary translator, ensuring the Tech Team builds what Sales actually needs, and managing Sales’ expectations on delivery and functionality.

• Digitalized Proposals: Lead the transition from manual document creation to automated, digitalized proposal generation within SFDC.
• Autonomous Record Keeping: Implement solutions for automated contact updates, company firmographic refreshes, and auto-logging of activity to eliminate manual data entry.
• Meeting Intelligence: Deploy tools to automate meeting notes, action-item extraction, and CRM sentiment analysis directly from sales calls.

• Agentic AI Implementation: Design “Agents” within SFDC that can proactively suggest next steps, identify at-risk deals, or research prospects autonomously.
• Predictive KPIs: Move beyond historical reporting to implement predictive forecasting and “Fast Answer” dashboards that tell the business where they are going, not just where they have been.
• Intuitive UX: Simplify the SFDC interface so it feels like a tool built for a salesperson’s workflow, not a database manager’s checklist.

• Operational Synergy: Work hand-in-hand with Sales Operations & Sales Enablement to ensure that technical solutions align with sales compensation, territory management, and reporting structures.
• Stack Integration: Audit and manage the Sales Tech Stack. You will ensure seamless data flow between SFDC and third-party tools (prospecting, sequencing, enablement).
• Tool Orchestration: Partner with Sales Enablement to define the “Rules of Engagement” for our software—clarifying when a rep should use specific tools and why, preventing “tool fatigue” and data fragmentation. Sales Enablement will then lead the training and share best practices across our sales organization.

• Salesforce Ecosystem Mastery: Extensive experience with SFDC (Sales Cloud) as a power user, analyst, or architect. You must understand the “art of the possible” regarding automation, Flow, and custom objects (Flows, Einstein, Agentforce, API integrations).
• Tech Stack Orchestration: Proven experience managing and integrating a modern B2B sales stack. This includes tools such as:
  • Sales Engagement: (e.g., Salesloft, Outreach)
  • Revenue Intelligence: (e.g., Gong, Chorus)
  • Data/Prospecting: (e.g., Zoom Info, Linked In Sales Navigator, Apollo)
  • CPQ/CLM: (e.g., Panda Doc, Docu Sign, Salesforce CPQ)
• Integration Literacy: A solid understanding of how data moves between tools (APIs, webhooks, and native connectors) to ensure a “Single Source of Truth.”
• AI Curiosity: Hands-on experience or a deep theoretical understanding of implementing AI agents or LLM-based tools to automate commercial workflows.

• Sales Operations Partnership: Minimum of 5…