Mobile Associate, Store-in-Store - Retail Sales

Job Overview

Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and onboarding options to help customers understand how to self‑serve and utilize the T‑Mobile app.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions and updates on the Hub to be Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly onboard customers, practice skills, share knowledge, and perform store operations, opening and closing procedures.
  
  Carry keys to kiosk cabinets, lock/secure kiosks and assets, and report any lost keys or assets to the manager.
• Be customer obsessed. Demonstrate passion, friendliness and engagement. Build rapport, trust and loyalty with every interaction. Exceed customer expectations, proactively reach out to potential customers to drive sales activity, follow up, capture referrals, manage Be Back processes, and build relationships. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to help support the customer experience from account set‑up through device support and account servicing.

• High School Diploma/GED (Required)

• 6 months of customer service and/or sales experience, Retail environment preferred (Required)

• Customer Satisfaction:
  Passionate customer advocate who balances experience and performance goals (Required)
• Team Building:
  Willingness to work alongside peers and store leaders, sharing best practices while serving customers and resolving issues (Required)
• Retail Sales:
  Competitive drive and confidence to succeed in a fast‑paced sales environment (Required)

• None required for this position.

• At least 18 years of age
• Legally authorized to work in the United States

Travel
:
No

DOT Regulated
:
No
Safety Sensitive Position
:
No

Hourly Base Pay
: $19.50 plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive hourly training pay. Upon completion, promoted to Mobile Expert role with an annualized incentive target of $18,000/year.

Full and part‑time employees have access to the same benefits when eligible: medical, dental and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (≈4 weeks for full‑time, ≈2.5 weeks for part‑time annually), paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service & home internet discounts, pet insurance, and…