Sales Associate - AutoNation Toyota White Marsh

Overview

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in a no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while delivering an exceptional customer experience.

• Engage with customers online, over the phone and in person to guide vehicle purchases in a no-haggle environment.
• Respond to leads promptly and provide information to help customers make informed decisions.
• Help customers transition from initial contact to an in-store experience and follow up to ensure satisfaction.
• Drive customer loyalty by delivering exceptional service before and after purchase and assisting with the transition to the Service department when appropriate.

• Competitive benefits
• Career paths into finance, management and beyond
• A culture built on trust, transparency and teamwork

• Strong communication and interpersonal skills
• A desire to help people and exceed expectations
• Sales or customer service experience preferred
• Ability to work with technology and adapt to digital processes
• Willingness to follow up with customers

• Provide an exceptional customer experience before and after purchase, driving loyalty and satisfaction.
• Follow up with customers to ensure satisfaction and facilitate transitions to the Service department as needed.
• Help customers select their vehicle, discuss terms to align with lifestyles and budgets, and assist in closing the deal.

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Prior sales experience, retail preferred
• Demonstrated communication, consultative, interpersonal and organizational skills
• Willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

• Commission-based compensation
• Estimated range: $5,500 – $11,000 per month
• Competitive benefits and 401(k) matching
• Health, dental, and vision insurance; maternity benefits
• Associate purchase and discount programs for vehicles, services, parts, collision, and more
• Discounts through You Decide with offers from top providers

Auto Nation is one of the largest automotive retailers in the United States, offering a network of dealerships nationwide. We provide new and used vehicles, financing options, parts, and maintenance and repair services. Through DRV PNK, we have raised funds for cancer research and provide opportunities to contribute to charitable causes. Auto Nation is committed to a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds.

We encourage qualified candidates who are excited to contribute to a culture of belonging and to join our team in delivering a peerless customer experience.