Position Details: Client Partner-Client Audits - Challenges and Responses

Strategic Client Relationship Manager

Serve as the primary executive contact for key client stakeholders. Build trusted advisor relationships with C-Suite and Senior business leadership. Understand the client's business strategy, challenges, and goals. Influencing decision-makers Acting as a strategic advisor to the client.

Drive account growth through new opportunities, cross-selling, and up-selling. Develop and execute account growth plans. Own revenue, margin, and profitability targets for the account. Identify and pursue new business opportunities.

Oversee program and project delivery across the client portfolio. Manage risks, escalations, and governance reviews. Coordinate with delivery leaders and solution teams.

Conduct executive business reviews. Present transformation roadmaps and strategic initiatives. Align TCS capabilities with client business priorities. Influence decision-makers and strengthen partnership value.

Manage account P&L (Profit & Loss). Review budgeting, forecasting, and revenue realization. Support contract negotiations, renewals, and extensions. Ensure commercial compliance and profitability.

Bring industry trends, technology solutions, and innovation opportunities to clients. Sponsor modernization, cloud, AI, automation, and digital transformation initiatives. Create value propositions and strategic roadmaps.

Core Duties:
Manage strategic client relationships and executive engagement. Own account growth, revenue, and profitability. Oversee delivery governance and customer satisfaction. Develop account plans and business strategies. Identify and close new opportunities. Lead contract negotiations and renewals. Coordinate with delivery, solution, and sales teams. Manage escalations and ensure successful issue resolution. Drive innovation and digital transformation initiatives. Lead and mentor cross-functional account teams.

Required Skills:

Executive stakeholder management Account management Business development Financial management/P&L ownership IT services and consulting knowledge Negotiation and influencing skills Program and delivery governance Strategic planning and leadership

Qualifications:

18+ years in IT services, consulting, banking technology, or related industries. Strong experience managing large enterprise clients. Prior experience in Account Management, Business Relationship Management, Delivery Management, or Sales Leadership.